Senior Client Manager/oversight

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Senior Client Manager Senior OversightJBS Lease Administration Gurugram Reporting to Senior DirectorKey Stakeholders Account Managers Transition Manager Clients Stakeholders and their teamsDirect Reports Assistant Manager ManagerWhat this job involves High level of independenceDo you work independently without close supervision We can offer you an exciting role where you can use this passion to enhance your skills and play an important role in delivering consistent and qualitative Lease Administration Financial Management services for JLL Clients You will be managing a team of individuals who work on Financial Management aspect of Lease Administration and their Supervisors Assistant Managers Managers You will be acting as an Operations Lead for Financial Management and will be accountable for the operational delivery of your team members At a high level you will be accountable for Operational delivery of Financial Management A very high degree of independence is required on a day-to-day basis but will be responsible for the Lease Administration Deliveries Manage administrative and recruitment matters in consultation Act as the contact for interaction and escalations with the parties related to the delivery of Financial Management services You will also have responsibility for directly working with the Head of Operations AMER to ensure continuous performance improvement and sharing best practices within the team and across all regional functions Highest qualitative deliveryYou will be accountable for the work done by the Account Lead who manages client email boxes and document workflow to ensure Turn Around Time and responsiveness are maintained and met in a timely manner Review as an Account Oversight if required the monthly reporting package which includes the critical date and portfolio summary reporting Variance Reporting and Payment Files in a timely and accurate manner Assist in the transition of new accounts into JLL responsibly This may include audits and process testing Complete all duties with a focus on cost avoidance and Cost savings for our clients Ensure our processes and procedures are maintained to ensure adherence to all internal and external compliance policies Manage perform ad hoc projects tasks to ensure clear communication on progress and timely completion of all assigned tasks Work closely with internal stakeholders to resolve any escalations and take corrective and preventive measures As a team manager ensure operational activities are performed within the agreed and stipulated timelines Actively encourage an environment that supports teamwork cooperation performance excellence and personal success You will act as a mentor and provide guidance when required to all members in the Gurgaon Lease Administration CentreThis position is responsible for managing all aspects of lease administration This will include managing various teams of Lease Administration portfolio reviews management reporting planning tracking and monitoring of all the resources in the JBS LA team To be actively involved in performance metrics - KPIs i e Quality TAT and Productivity Also the focus would be on accurate abstractions and keeping the client database current Additional responsibilitiesContribute to team meetings and actively support other team members Maintain respect for other staff at all times Regional business relations and stakeholder communication Deliver excellent customer service Build and develop effective relationships with key stakeholders and be comfortable communicating across all levels Accountable for account staff analysts senior analysts assistant managers and Managers who perform financial reviews and generate financial reports which include Variance Report Rent Recommendation Report and or flat files Accounts Payable reports Accounts Receivable reports Aging Report prepare monthly client invoices where applicable Able to transition and implement start-up accounts independently Able to provide solutions and strategies for client needs and concerns Able to understand the balance between the scope of work the client s want and needs and the productivity required for profitability Providing strong leadership to the reporting line and managing expectations within the team performance compensation and promotion Other tasks as requested by management You will be responsible for the acts of your team members You need to ensure discipline and decorum is maintained every time Ensuring adherence to Ethics and Compliance is always a top priority Ensure the team works with utmost integrity and a healthy and constructive environment is maintained Sounds like you To apply you need to have Impeccable expertiseWere looking for University Graduates Post Graduates Commerce Finance Background or equivalent work experience in lease administration A PMP MBA degree is preferred A minimum of 10-12 years industry experience required either in the corporate environment third party service provider or as a consultant Strong attention to detail Knowledge of real estate leases and accounting would be useful Demonstrated ability to maintain and manage accurate data Demonstrated ability to prioritise work within tight operational and financial deadlines Good interpersonal skills to operate as a pro-active member of a small core team Positive approach to meeting clients needs Experience in using a property management lease administration system Should be able to work with and report to multiple point of contacts and multiple projects at the same time Strong team management and project management skills including project planning Requisite SkillsCommunication - excellent written and verbal communication skills Including but not limited to Interacting with Clients through Telephone calls email communication and Virtual meetings MS Teams any other virtual platform Responding to Client Queries in timely and professional manner Crisis management escalation management - ability to de-escalate and conflict management Strong Analytical Strategic thinking planning and high reliance on data Problem-solving and decision-making abilities along with securing wider agreement on complex and contentious issues Expectation management - expert in negotiations project management and performance reporting ownership Long-term relationship building - able to go beyond duties to develop trust in the relationship Collaboration coordination- ensure that delivery is integrated across teams the single PoC for the client Mastery in complex project leadership with expertise in cross-functional team collaboration including strategic initiatives Once joined and trained gain extensive knowledge and understanding of all Lease Admin Policies and their impact Advanced skills in tools deployment and UAT and lead on development of new ways of working improved processes and SOPs etc Able to work with and challenge stakeholders able to represent JBS expertise to clients Leadership skills Role modeling and mentoring coaching others to build a pipeline of future leaders Immaculate knowledgeYou should possess sound computer skills in Microsoft Office MS Excel Outlook Strong Project Management Skills Excellent Verbal and Written Communication Skills Strong organizational and interpersonal skills Demonstrated ability manage a team and prioritise work within tight operational deadlines Readiness to change receptivity to new ideas able to provide solutions and strategies for client needs and concerns when required Attention to details high degree of workplace ethics and integrity Able to Demonstrate Resilience Should be able to deal with day to day stress and effectively manage self and others emotions Strategic Thinking and Networking Develop workable solutions and strategies Diligence Persistent in efforts practice care and caution in job with solution-oriented approach MindsetAttitude towards how to conduct business and reaction to various situations Customer-centric - prioritizes clients needs and satisfaction improvement centric - regularly evaluates the status and strives for improvement Cultural sensitivity - Adaptability - comfortable with uncertainty and adapts to changing priorities Quality Continuous respects diversity in clients expectations needs and wants Integrity - ethical in client treatment and transparent to create a trusting relationship Resilience - handles situations while not getting impacted by the stress Avid Reader and fast learnerIf you have an interest in Reading strong comprehension and paraphrasing skills clarity on Lease Administration concepts then this job is a perfect match for you This job involves Critical and Innovative thinking effectively manage self and other emotions Self-motivated and a strong team player and delivery of the work in tight operational deadlines We are looking for a candidate who is highly responsible and accountable and work with least supervision What we can do for you At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Gurugram HRIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL