Level 3 CRM Support

4 weeks ago


Bengaluru, Karnataka, India Greystar Full time
Level Support -

- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
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