Elite Virtual Relationship Manager

3 weeks ago

Chennai, India Indusind Bank Full time

Job Description - An Elite Virtual Relationship Manager at IndusInd Bank isa role focused on managing relationships with the bank's most affluent customers through virtual channels, such as phone and email. - This position involves driving engagement, increasing mobile banking adoption, cross-selling products, and upgrading clients to the relationship banking program, with a focus on customer satisfaction and retention. - Key responsibilities include managing a portfolio, providing tailored solutions, and meeting sales and service goals. Key responsibilities: - Customer engagement:Proactively engage with high-net-worth clients virtually to enhance relationships and increase customer loyalty. - Sales and growth:Drive the adoption and usage of mobile banking, cross-sell various products, and on-board clients into the relationship banking program. - Service and support:Act as the primary point of contact, addressing all banking needs, product inquiries, and service requirements for the assigned portfolio. - Performance management:Take ownership of the mapped portfolio, focusing on customer service and key performance indicators (KPIs). Qualifications and requirements: Experience:A minimum of 7-12 years of experience in banking products, with a focus on high-net-worth clients, retail liability products, and virtual channels. Education:Graduate or postgraduate degree, with a preference for a background in finance or commerce. Skills: - Strong relationship management, communication, and sales skills are essential. - Candidates should be self-motivated and proficient in handling sales-based incentive roles. Certifications:Valid AMFI or IRDA certifications may be preferred.

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