Urgent Search: Floor Supervisor

Supervising Staff Assigning duties to staff ushers concession staff etc Monitoring staff performance and providing feedback Ensuring staff are knowledgeable about cinema policies and procedures Handling staff-related issues and escalating to management as needed Customer Service Greeting and assisting customers with seating inquiries and complaints Ensuring a positive and welcoming atmosphere Handling customer complaints and resolving issues promptly and efficiently Maintaining Cleanliness and Safety Overseeing the cleaning and maintenance of the theatre auditorium lobby restrooms etc Ensuring compliance with hygiene and sanitation standards Monitoring the physical distancing norms and crowd control measures Ensuring the availability of hand sanitizers and other safety measures Reporting any safety hazards or maintenance issues to the appropriate personnel Operational Procedures Overseeing the smooth operation of the box office concessions and projection areas Coordinating with other departments e g projection maintenance Monitoring show timings and ensuring timely starts and ends Managing the flow of patrons during intermissions and at the end of shows Emergency Procedures Being familiar with emergency procedures fire alarms evacuations etc Taking appropriate action in case of emergencies Coordinating with emergency services if needed Compliance Ensuring compliance with all relevant safety regulations and guidelines Adhering to cinema policies and procedures Promoting a culture of safety and responsibility among staff and patrons Additional Considerations Crowd Management Implementing strategies to manage crowds especially during peak hours and intermissions Staggered Show Timings Following staggered show timings to avoid overcrowding in common areas Contactless Transactions Promoting online bookings e-wallets and digital tickets to minimize physical contact Food and Beverage Service Ensuring safe food handling practices including the use of packaged food and beverages Communication Effectively communicating with staff and patrons about safety measures and procedures Job Type Full-time Pay 10 000 00 - 15 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Weekend availability Supplemental Pay Overtime pay Yearly bonus Work Location In person