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[Urgent] Applications Manager

4 weeks ago

Bengaluru India MiniMBA Full time

Job Description Who are we A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. Our universe is made up of award-winning business arms Brave Bison, Engage and SocialChain. And we're underpinned by our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok. We're a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape. Our mission New platforms, new behaviours, new audiences, new trends, new technologies, new regulationsour clients worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them. That's why we make it our mission to capitalise on complexity for our clientsby crafting dynamic digital solutions that outpace tomorrow's challenges. Our values We're a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values: - Bold Curiosity. We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients worlds and are always hungry to learn more about them, our specialisms and each other. - Connected Clarity. We are focused in our collaboration joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. - Positive Encouragement. We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. - Constant Impact. We believe in outcomes over outputs. We're goal orientated, results driven and data-led. We show up with passion every day. And we're always honing our craft. About MiniMBA At MiniMBA, we believe that world-class business education should be accessible, practical, and transformative. Founded by Professor Mark Ritson, our courses are formed from essential lessons of an MBA into a format that's convenient, applied, and designed to make of learners more confident. We've helped thousands of marketers, brand managers and business leaders sharpen their strategic thinking, accelerate their careers, and deliver measurable results in their organisations. With a growing global community of alumni, MiniMBA has become one of the most respected names in online business education. We are a fast-growing, ambitious team, passionate about education, technology, and customer experience. Joining MiniMBA means playing a key role in shaping the future of professional learning while working alongside smart, collaborative colleagues in a dynamic, mission-driven environment. Role Overview We are seeking an experienced Applications Manager to take ownership of our core digital platforms, ensuring their reliability, hygiene, and scalability. This role is central to managing and optimising our current ecommerce and access management tool (Piano), our website hosted on WordPress, and leading the programme to transition both into a fully integrated HubSpot environment. The successful candidate will also take ultimate ownership of HubSpot, working closely with our Marketing Operations Manager to ensure seamless platform management, data integrity, and alignment with commercial goals. Key Responsibilities Platform Ownership & Management - Act as the primary owner of Piano, ensuring proper hygiene, user access management, integrations, and reporting. - Manage the WordPress-hosted website, including oversight of plugins, security patches, performance optimisation, and agency/vendor collaboration. - Take end-to-end responsibility for HubSpot CRM, CMS, Sales and Service hubs once migrated, ensuring reliability, data quality, and optimal use across teams. Transition to HubSpot - Lead the programme to migrate ecommerce and website operations into HubSpot, overseeing planning, vendor selection, execution, and change management. - Define requirements and success metrics for the migration project, ensuring minimal disruption to customers and internal stakeholders. - Partner with IT, Marketing, and external agencies to design and deliver a scalable, future-proof HubSpot environment. Governance, Hygiene & Compliance - Maintain system hygiene across all platforms, ensuring accurate data, proper access rights, and integration health. - Establish and enforce best practices for platform governance, documentation, and usage policies. - Monitor compliance with GDPR and other data protection regulations across customer-facing systems. Stakeholder Collaboration - Work closely with the Marketing Operations Manager to align on campaign execution, lead management, and automation workflows. - Partner with Sales, Finance, and Customer Success to ensure systems support revenue and customer lifecycle goals. - Act as the key liaison between technical vendors, internal teams, and leadership on platform performance and roadmaps. Continuous Improvement - Proactively identify opportunities for process automation, integration improvements, and system optimisation. - Track platform performance metrics and make data-driven recommendations. - Keep abreast of industry best practices and emerging technologies relevant to ecommerce, CMS, and CRM. Skills & Experience Essential - Proven experience managing applications such as CRM, CMS, and ecommerce tools (HubSpot, WordPress, Piano, or equivalents). - Strong programme management skills, with experience leading cross-functional system migration or implementation projects. - Deep understanding of data management, access control, and platform hygiene. - Experience collaborating across Marketing, Sales, and IT functions. - Knowledge of web technologies, APIs, and integrations between marketing and ecommerce platforms. Desirable - HubSpot certification(s) in CMS, CRM, or Marketing Hub. - Prior experience migrating from WordPress or other CMS platforms into HubSpot. - Familiarity with subscription/ecommerce models and customer access management. - Understanding of digital marketing workflows and automation. Personal Attributes - Strong communicator with the ability to engage both technical and non-technical stakeholders. - Highly organised with a proactive, problem-solving mindset. - Comfortable balancing strategic planning with hands-on operational management. - Adaptable and resilient, thriving in a fast-moving, growth-focused environment. Reporting & Structure - Reports to: Director of Operations and Delivery - Works with: Marketing, Sales, Finance, IT, Customer Success, external vendors