Hr Service Advisor

Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies Supports straightforward testing to ensure updates and changes are successfully implemented Answers questions from employees and managers on how to use Human Resources shared services platforms and tools by using established templates and pointing resources to employees and managers Shares input and or suggestions of policy or process implementation based on employee feedback Reviews own performance metrics target and identifies opportunities for improvement Inputs employee data into Human Resources Information System HRIS database and or documents activities as requested Protects data privacy and adheres to confidentiality requirements Uploads employee records into the Record Centre when performing data transactions Documents and updates processes desk-top procedures and knowledge-based content as requested Supports in execution of transactions with vendors to ensure process delivery is correctly followed Responsibilities Data Management Inputs employee data into Human Resources Information System HRIS database and or documents activities as requested Verifies data input to ensure accuracy by following established guidelines Identifies and reports discrepancies in data to subject matter experts Protects data privacy and adheres to confidentiality requirements Supports the operational compliance in data handling by learning relevant policies procedures and processes Handles both regular and sensitive data by following global and local statutory laws Documentation Documents and updates processes desk-top procedures and knowledge-based content as requested Documents and updates in a timely manner Provides input for change on knowledge base content to the team lead Uploads employee records into the Record Centre when performing data transactions Reviews documents and reports related to employee records in Human Resources processes e g new hire on-boarding compensation termination and verifies their accuracy Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements HR Central Services Customer Support Answers questions from employees and managers on how to use Human Resources shared services platforms and tools by using established templates and pointing resources to employees and managers Learns the end-to-end service model Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies Handles routine inquiries and transactions by referring to standard policies and procedures Escalates issues to senior team members or triages inquiries to the appropriate queue Triages inquiries to the appropriate queue Process Management Reviews own performance metrics target and identifies opportunities for improvement Shares input and or suggestions of policy or process implementation based on employee feedback Supplier Vendor Management Supports in execution of transactions with vendors to ensure process delivery is correctly followed Sends information receive information from vendors to process queries Qualifications Required minimum qualifications Bachelor s Degree in Human Resources HR Business or related field OR equivalent experience Additional or preferred qualifications Bachelor s Degree in Human Resources HR Business or related field AND 1 year s work experience in HR operations HR or related field OR equivalent experience Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the EiP