Customer Enablement Manager

🧲 Job Description: Customer Enablement manager (CEM)-Graduate Program Location: Bangalore (Office-first) Experience: 0–1 year (Internship + full-time conversion track) Type: Internship (2–3 months) → Full-time based on performance Reports to: Customer Enablement Lead (Akshata) (Founder-led program with direct exposure to CEO.) Works with: Product, Sales, Engineering, and Customers directly 🎯 About edumerge edumerge is building the digital operating backbone for schools and colleges — ERP + automation + parent communication + AI-first productivity in one unified platform. We’re profitable, growing 60% YoY, and on a mission to hit ₹100 Cr ARR by Dec 2028 and IPO by 2030. We work with 200+ institutions across India and the Middle East. The Customer Enablement team ensures that every institution not only implements edumerge successfully but also experiences tangible outcomes — faster operations, higher adoption, and better parent engagement. 🚀 Role Summary This is a launchpad program for engineering graduates who want to build careers at the intersection of technology, business, and customer success. As a Customer Enablement Manager, you’ll bridge our product and customers — ensuring smooth onboarding, adoption, and measurable ROI for every institution you handle. You’ll start as an Intern (2–3 months), working closely with the Enablement team to learn the product, systems, and customer workflows. Based on milestones and performance, you’ll transition into a full-time CEM role with direct ownership of 40–50 institutions. This is a hands-on, high-ownership role — ideal for engineers who want to work directly with customers, solve real problems, and see their impact live in the field. 🧠 What You’ll Learn & Own🧭 Implementation & Onboarding - Assist in planning and executing customer onboarding and go-lives. - Configure modules (Admissions, Fees, HRMS, etc.) based on institutional needs. - Coordinate with Product and Engineering to resolve implementation challenges fast. 💡 Customer Communication - Conduct training sessions for administrators, teachers, and staff. - Document FAQs, learnings, and enablement material for reuse. - Build trust with EBs and Principals through proactive and clear communication. 📊 Data & ROI - Track adoption metrics (usage, engagement, and key outcomes). - Present early success metrics and ROI stories to customers. - Surface feature feedback and improvement opportunities to Product. 🤝 Post-Conversion (Full-time) - Own 40–50 institutions end-to-end. - Conduct QBRs/EBRs and lead renewals, referrals, and upsell opportunities. - Represent the voice of the customer within edumerge. ✅ Ideal Candidate Profile - Education: B.E/B.Tech (Computer Science, IT, or related fields preferred). - Experience: Fresh graduate or up to 1 year of experience/internship in SaaS, EdTech, or tech consulting. - Skills: - Strong communication and analytical ability. - Systems-thinking mindset and curiosity to learn SaaS workflows. - Empathy to understand school operations and teacher challenges. - Confidence in leading training sessions and discussions. - Bias for action, ownership, and adaptability. 💎 Bonus if You Have - Prior internship in SaaS / ERP / EdTech implementation. - Hands-on with Excel, CRM, or ticketing tools. - Exposure to AI tools, process automation, or dashboards 💼 What You’ll Get - Direct mentorship from CEO (Rajat) and CEM Lead (Akshata). - Opportunity to grow into Customer Success, Product, or Account Management roles. - Early ownership of institutional accounts post-conversion. - Competitive stipend during internship + full-time package with performance bonuses. 📬 How to Apply Send your resume to careers@edumerge.com with: - A short note on why you want to work with schools/colleges. - Any project, internship, or experience showing your problem-solving ability.