Customer Enablement Manager

🧲 Job Description: Customer Enablement manager (CEM)-Graduate Program Location: Bangalore (Office-first) Experience: 0–1 year (Internship + full-time conversion track) Type: Internship (2–3 months) → Full-time based on performance Reports to: Customer Enablement Lead (Akshata) (Founder-led program with direct exposure to CEO.) Works with: Product, Sales, Engineering, and Customers directly 🎯 About edumerge edumerge is building the digital operating backbone for schools and colleges — ERP + automation + parent communication + AI-first productivity in one unified platform. We’re profitable, growing 60% YoY, and on a mission to hit ₹100 Cr ARR by Dec 2028 and IPO by 2030 . We work with 200+ institutions across India and the Middle East. The Customer Enablement team ensures that every institution not only implements edumerge successfully but also experiences tangible outcomes — faster operations, higher adoption, and better parent engagement. 🚀 Role Summary This is a launchpad program for engineering graduates who want to build careers at the intersection of technology, business, and customer success . As a Customer Enablement Manager , you’ll bridge our product and customers — ensuring smooth onboarding, adoption, and measurable ROI for every institution you handle. You’ll start as an Intern (2–3 months) , working closely with the Enablement team to learn the product, systems, and customer workflows. Based on milestones and performance, you’ll transition into a full-time CEM role with direct ownership of 40–50 institutions. This is a hands-on, high-ownership role — ideal for engineers who want to work directly with customers, solve real problems, and see their impact live in the field. 🧠 What You’ll Learn & Own🧭 Implementation & Onboarding Assist in planning and executing customer onboarding and go-lives. Configure modules (Admissions, Fees, HRMS, etc.) based on institutional needs. Coordinate with Product and Engineering to resolve implementation challenges fast. 💡 Customer Communication Conduct training sessions for administrators, teachers, and staff. Document FAQs, learnings, and enablement material for reuse. Build trust with EBs and Principals through proactive and clear communication. 📊 Data & ROI Track adoption metrics (usage, engagement, and key outcomes). Present early success metrics and ROI stories to customers. Surface feature feedback and improvement opportunities to Product. 🤝 Post-Conversion (Full-time) Own 40–50 institutions end-to-end. Conduct QBRs/EBRs and lead renewals, referrals, and upsell opportunities. Represent the voice of the customer within edumerge. ✅ Ideal Candidate Profile Education: B.E/B.Tech (Computer Science, IT, or related fields preferred). Experience: Fresh graduate or up to 1 year of experience/internship in SaaS, EdTech, or tech consulting. Skills: Strong communication and analytical ability. Systems-thinking mindset and curiosity to learn SaaS workflows. Empathy to understand school operations and teacher challenges. Confidence in leading training sessions and discussions. Bias for action, ownership, and adaptability. 💎 Bonus if You Have Prior internship in SaaS / ERP / EdTech implementation. Hands-on with Excel, CRM, or ticketing tools. Exposure to AI tools, process automation, or dashboards 💼 What You’ll Get Direct mentorship from CEO (Rajat) and CEM Lead (Akshata) . Opportunity to grow into Customer Success, Product, or Account Management roles. Early ownership of institutional accounts post-conversion. Competitive stipend during internship + full-time package with performance bonuses. 📬 How to Apply Send your resume to careers@edumerge.com with: A short note on why you want to work with schools/colleges. Any project, internship, or experience showing your problem-solving ability.