
Customer Service Professional
2 days ago
Job Description Why this job matters The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio. What You'll Be Doing 1 - Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals. 2 - Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards. 3 - Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool. - Executes a range of customer, operational, project and service activities within the Customer Service team and other related teams, within guidelines and policies. - Supports in the implementation of ways to improve working processes within the area of customer service responsibility. The Skills You'll Need Complaint Management Communication Issue Diagnosis Continuous Improvement Issue Resolution Problem Solving Customer Experience Commercial Acumen Time Management Customer Relationship Management Feedback Management Technical Support Decision Making Business Process Improvement Growth Mindset Stakeholder Management Conflict Resolution Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
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Customer Service Professional
2 weeks ago
Delhi, Delhi, India Linchpin Technologies Full time ₹ 1,50,000 - ₹ 2,50,000 per yearJob DescriptionInteracting with the Customers Offering amazing customer service Maintaining professionalism with customers Inbound Process Required Candidate profileAbility to communicate effectively in English Work from office/no telephonic Immediate joiners only Role:Customer Service Industry Type:Analytics / KPO / Research ...
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Customer Service Professional
7 days ago
India DataAnnotation Full timeJob Description We are looking for a Customer Service Professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level of linguistics. You will have conversations in both Hindi and English...
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Customer Service Professional
1 week ago
Building No Sector & A, Gurugram, India BT Group Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCustomer Service Professional Why this job matters The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio. What you'll be doing 1. Supports the implementation of specific customer service management plans,...
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Customer Service Professional
2 weeks ago
Mumbai, New Delhi, Pune, India Tata Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCustomer Service Professional - Sales - Financial Inclusion - Housing - EM - SalesAchieving business targets as laid down by acquiring new client relationships and maintaining them.Graduate in any disciplineIdentify target areas for prospective businessPre-screen customer segments as per the organization normsEnsure the number of log in along with...
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Professional Services Engineer, India
3 weeks ago
Delhi, India AlgoSec Full timeJob Description At AlgoSec, What you do matters! Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere. We are hiring a Professional Services engineer to join our...
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Customer Support Professional
2 weeks ago
Delhi, India ApplyBoard Full timeJob Description ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight...
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Sales and Service Professional
3 days ago
india Laser Technologies Pvt Ltd Full timeCompany Details:Indias Leading company providing Lasers and other Sheet Metal Solutions. Certified with Great place to Work.Role DescriptionThis is a full-time on-site role for Sales and Service Professional located in Delhi, Indore, Kolkata, Gujarat, Mumbai, Nagpur. The Sales and Service Professional will be responsible for generating sales, managing...
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Sales and Service Professional
3 weeks ago
india Laser Technologies Pvt Ltd Full timeCompany Details:Indias Leading company providing Lasers and other Sheet Metal Solutions. Certified with Great place to Work.Role DescriptionThis is a full-time on-site role for Sales and Service Professional located in Delhi, Indore, Kolkata, Gujarat, Mumbai, Nagpur. The Sales and Service Professional will be responsible for generating sales, managing...
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Mumbai, India Google Full timeJob Description Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mumbai, Maharashtra, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India.Minimum qualifications: - Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience. - 3...
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Customer Relationship Executive
1 week ago
Delhi, India Professional Utilities Full timeThe key responsibilities are to understand Client requirements and suggest suitable solutions through our services, maintain a good relationship with the Clients and build the existing database. **Responsibilities**: - Regular follow up on leads. - Understand Client requirements and suggest suitable solutions through our services. - Responsible for...