India Nas Benefits Wfn Hcm Services 2 164821

In this role you will serve as ADP s front-line for solving client challenges including issue resolution answering questions helping clients training their users on ADP technology and more You will work with clients who have 1 000 employees You carry the weight of ADP s service reputation and client satisfaction in your hands The nature of what you do every day will not change your 1 goal is to help clients when they reach out However every day will be different because the questions you receive will vary as will the solutions you provide each client There will be no shortage of new questions you receive which will keep things interesting But don t worry our top-ranked training will help to set you up for success To thrive in this role you must be comfortable working in a metrics-driven call center environment as part of a structured day You have a way with clients that builds rapport establishes trust and shines with professionalism Over the phone and in writing your communication style is clear and easy for our clients to understand and take action on As a result your client satisfaction scores make you proud Pace should not scare you We also have a healthy dose of fun Not only can you find a career here but friendships that last in a company that values inclusion WHAT YOU LL DO Responsibilities What you can expect on a typical day Research Troubleshoot and Resolve You will research troubleshoot and resolve ADP client application issues in the areas of system setup product functionality product enhancements and general client inquiries You will analyze complex client requirements for payroll benefits time and human resources policy and procedures You will take the initiative to seek answers solutions and positive outcomes in a timely manner for both the client and ADP Communicate and Exceed Client Expectations You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues You will set priorities organize your day multi-task change direction and provide prompt follow-up You will strive to exceed client expectations in every interaction You hold yourself to the highest ethical standards and live ADP s core value of Integrity is Everything Educate and Provide Recommendations You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products value You will turn client input into recommendations for ADP leadership on best practices and solutions training LI-DNI TO SUCCEED IN THIS ROLE Required Qualifications Prior client service or systems integration experience A college degree is great but not required What s more important is having the skills to do the job Other acceptable experiences could include Experience noted above OR Military experience where skills including teamwork adaptability organization and follow-through will help you build team and client relationships identify solutions and achieve success BONUS POINTS FOR THESE Preferred Qualifications Experience in HR Payroll Benefits and or Time is a plus A little about ADP We are a comprehensive global provider of cloud-based human capital management HCM solutions that unite HR payroll talent time tax and benefits administration and a leader in business outsourcing services analytics and compliance expertise We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values welcomes ideas encourages innovation and values belonging We ve received recognition for our work by many esteemed organizations learn more at Diversity Equity Inclusion Equal Employment Opportunity at ADP ADP is committed to an inclusive diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status protected veteran status or disability Hiring decisions are based upon ADP s operating needs and applicant merit including but not limited to qualifications experience ability availability cooperation and job performance Ethics at ADP ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace Click to learn more about ADP s culture and our full set of values