General Manager

11 hours ago

Jaipur India Livspace Full time

Job Description

Associate General Manager - Last Mile Operations, Jaipur

ABOUT US

Livspace is Asias largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeownersfrom design to managed last-mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an e Commerce-like trusted, and predictable experience.

JOB DESCRIPTION

As an Associate General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.

- Own the customer experience completely post booking of project till the time of handover.
- Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
- Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
- Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
- Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
- Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

EXPERTISE AND QUALIFICATIONS

- NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
- 7 to 10 years of overall work experience in Startups or Operations in similar industries.
- People management skills (direct team reporting in past roles is a must).
- Strong attention to detail and excellent written and oral communication skills required.
- Structured thought process and strong analytical ability.
- Ability to thrive in a fast-paced startup environment.
- Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

You can also forward me a copy of your updated resume at [Confidential Information]

  • Engineer - Virtual Engineering - General Assembly Simulation

    6 days ago

    Bengaluru, India General Motors Full time

    Job Description Job Description Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the...

  • General Manager

    7 days ago

    Jaipur, Rajasthan, India Hospitality Jobs || Hotel Jobs Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    We Are Hiring – General Manager | Luxury Hotel, Jaipur We are seeking a dynamic and experienced General Manager to lead our luxury boutique hotel in Jaipur.About the Property 22 elegantly designed rooms Average ARR: ₹15,000 – ₹20,000 Tailored luxury experiences for discerning guestsPosition: General ManagerLocation: JaipurPackage: ₹1,00,000 –...

  • General Manager

    2 weeks ago

    Jaipur, India Silver Creations Pvt. Ltd. Full time

    Company Description Silver Creations Pvt. Ltd. specializes in creating beautiful, handcrafted sterling silver and alternative metal jewelry at fair price points. The company works with special textures and innovative manufacturing techniques, incorporating rainbow moonstone and other semi-precious stones. Our products combine quality craftsmanship with...

  • General Manager

    1 day ago

    Jaipur, Rajasthan, India Silver Creations Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSilver Creations Pvt. Ltd. specializes in creating beautiful, handcrafted sterling silver and alternative metal jewelry at fair price points. The company works with special textures and innovative manufacturing techniques, incorporating rainbow moonstone and other semi-precious stones. Our products combine quality craftsmanship with unique...

  • General Manager

    4 weeks ago

    Jaipur, Rajasthan, India Livspace Full time

    Associate General Manager - Last Mile Operations, JaipurABOUT US Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last-mile fulfillment for all rooms in a home. The platform has organized...

  • General Manager

    3 weeks ago

    Jaipur, Rajasthan, India Livspace Full time

    Associate General Manager - Last Mile Operations, JaipurABOUT US Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last-mile fulfillment for all rooms in a home. The platform has organized...

  • General Manager

    4 weeks ago

    India Barrington James Full time

    Job Title: General Manager – Generic API Business Location: India (Major Metro Preferred) Travel Requirement: Up to 60% Employment Type: Full-Time About the Company: Our client is a global Active Pharmaceutical Ingredient (API) developer and supplier with a rich, 40-year history in producing complex, niche, and hard-to-make APIs , including those for...

  • Assistant General Manager

    2 weeks ago

    Jaipur, India RS Technograph Full time

    Company Description RS Technograph is dedicated to transforming brands through innovative strategies in brand building, digital marketing, and recruitment. With a focus on creativity and results, we provide tailored solutions that help businesses thrive in the digital landscape. Our mission is to empower brands to connect with their audience and achieve...

  • Assistant General Manager

    2 days ago

    Jaipur, Rajasthan, India RS Technograph Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionRS Technograph is dedicated to transforming brands through innovative strategies in brand building, digital marketing, and recruitment. With a focus on creativity and results, we provide tailored solutions that help businesses thrive in the digital landscape. Our mission is to empower brands to connect with their audience and achieve...

  • General Manager

    2 weeks ago

    Indore, India MANGALAM BAJAJ Full time

    Job Description Company Description Bajaj Auto is one of the world&aposs largest two-wheeler manufacturers with brands present in over 79 countries. MANGALAM BAJAJ, an authorized Bajaj Auto dealership in Indore, offers a range of bikes including Pulsar, Dominar, Platina, Avenger, and CT. Each bike features state-of-the-art DTS-i engine technology for...