Principal Lead- Service Now ITSM Consultant

2 weeks ago

Hyderabad India Zensar Technologies Full time

Job Description

Key Responsibilities

JOB DESCRIPTION

Strategic Planning

- Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
- Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.

Module Configuration And Customization

- Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.
- Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.

User Story Definition And Prioritization

- Work closely with business units to gather requirements and define user stories for enhancements and new features.
- Prioritize backlog items based on business value, strategic goals, and user needs.

Cross-functional Collaboration

- Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
- Function as a liaison between technical teams and end-users to facilitate effective communication and understanding.

Change Management

- Implement effective change management strategies to ensure smooth adoption of new features and processes.
- Provide training and documentation for end-users to maximize platform utilization.

Release Planning And Execution

- Plan and manage product releases, coordinating with development, testing, and deployment teams.
- Monitor release progress and resolve any roadblocks or issues that arise during implementation.
- User Acceptance Testing (UAT):
- Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing.
- Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs.

Continuous Improvement

- Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains.
- Stay up to date with ServiceNow platform capabilities and industry best practices.
- Stakeholder Engagement and Communication:
- Communicate project statuses, updates, and progress to stakeholders at various levels of the organization.
- Address questions, concerns, and feedback to ensure alignment and transparency.

Vendor Management

- Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
- Evaluate and recommend third-party applications or integrations to enhance the platform.

  • Principal Lead- Service Now ITSM Consultant

    23 hours ago

    Hyderabad, India Ameriprise Financial Services, LLC Full time

    Job Description We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management (ITSM) module. The Ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, and will be responsible for leading the strategy,...

  • Principal Lead- Service Now ITSM Consultant

    1 week ago

    Hyderabad, India Ameriprise Financial Full time

    We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management (ITSM) module. The Ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, and will be responsible for leading the strategy, roadmap, and...

  • Principal Lead- Service Now ITSM Consultant

    1 week ago

    Hyderabad, India Ameriprise Financial Full time

    We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management (ITSM) module. The Ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, and will be responsible for leading the strategy, roadmap, and...

  • Principal Lead

    2 weeks ago

    Hyderabad, India TESTQ Technologies Limited Full time

    Location: Hyderabad, Telangana, IndiaAbout the RoleWe are seeking an accomplished Principal Lead ServiceNow ITSM Consultant who will serve as the strategic owner of the ServiceNow ITSM platform. This is a senior leadership role involving strategic vision, operational oversight, and technical excellence. You will guide the configuration, customization, and...

  • Itsm-service Now

    6 days ago

    India Zensar Technologies Full time

    10+ years of experience in designing/developing solutions/architecture on ITSM, ITAM, CMDB, HRSD on ServiceNow Tool using industry best practices Experienced in Requirement Gathering, Effort estimation, Client interaction Should have Handled ITSM/Discovery/CMDB Implementation projects with various integrations Experienced with working on proposals. In-depth...

  • ▷ Apply Now: Principal Lead- Service Now Itsm Consultant

    3 weeks ago

    Hyderabad, Telangana, India Ameriprise Financial Full time

    We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management ITSM module The Ideal candidate will play a pivotal role in driving the strategic direction configuration and continuous improvement of the ServiceNow platform will be responsible for leading the strategy roadmap and execution of...

  • Technical lead

    3 weeks ago

    India AvanteNow Full time

    Job Title - Technical Lead – Service Now ITSM Job Type - Remote Experience - 9+ Years Job Summary: We are seeking a highly experienced and technically strong Service Now Technical Lead – ITSM to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the Service Now platform. The ideal candidate should...

  • Principal Engineer

    7 days ago

    Hyderabad, Telangana, India GrowthAXL Full time

    Principal Engineer - Service Now - Now Assist AI Agents Role - Principal Engineer for ServiceNow focusing on Now Assist AI Agents - Lead the development of modern Service Management and Automation solutions primarily in Healthcare - Design develop and own AI agent platform components including prompt engineering integrations and workflows ...

  • Principal Consultant – Service Now Tech Lead

    1 week ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Principal Consultant – Service Now Tech Lead

    1 week ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...