
12/08/2025 IT Support Engineer
4 weeks ago
Description
We are seeking an experienced IT Support Engineer to join our team in India. The ideal candidate will be responsible for providing technical support to our end-users, ensuring that all hardware and software issues are resolved efficiently. This role requires a strong understanding of IT systems and excellent communication skills to support our users effectively.
Responsibilities
- Provide technical support to end-users for hardware and software issues.
- Diagnose and troubleshoot technical problems via phone, email, or in-person.
- Install, configure, and maintain computer systems and applications.
- Perform regular maintenance and updates on IT systems and software.
- Assist in the deployment of new technology solutions and upgrades.
- Document and track issues using a ticketing system for efficient resolution.
- Provide training and support to users on new technologies and applications.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-7 years of experience in IT support or a similar role.
- Strong knowledge of operating systems (Windows, Linux, macOS) and hardware components.
- Experience with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with ITIL frameworks and best practices for IT service management.
- Excellent communication and interpersonal skills to interact with users at all levels.
- Ability to work independently and manage multiple tasks effectively.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
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