12/08/2025 IT Support Engineer

4 weeks ago


Hyderabad, Telangana, India Robotics Technologies Full time
Job Description

Description

We are seeking an experienced IT Support Engineer to join our team in India. The ideal candidate will be responsible for providing technical support to our end-users, ensuring that all hardware and software issues are resolved efficiently. This role requires a strong understanding of IT systems and excellent communication skills to support our users effectively.

Responsibilities

- Provide technical support to end-users for hardware and software issues.
- Diagnose and troubleshoot technical problems via phone, email, or in-person.
- Install, configure, and maintain computer systems and applications.
- Perform regular maintenance and updates on IT systems and software.
- Assist in the deployment of new technology solutions and upgrades.
- Document and track issues using a ticketing system for efficient resolution.
- Provide training and support to users on new technologies and applications.

Skills and Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-7 years of experience in IT support or a similar role.
- Strong knowledge of operating systems (Windows, Linux, macOS) and hardware components.
- Experience with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with ITIL frameworks and best practices for IT service management.
- Excellent communication and interpersonal skills to interact with users at all levels.
- Ability to work independently and manage multiple tasks effectively.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.

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