Manager I, Account Management, Kcq

3 weeks ago

Chennai, Tamil Nadu, India Amazon Full time

DESCRIPTIONThis role is scoped to manage a team who support quality across global markets Additionally the manager will partner with stakeholders across regions to drive publishing and customer experience Key responsibilities of the manager will include owning operations goals around SLA quality and productivity stakeholder management staff management hiring training performance and talent management driving significant process improvement initiatives in the team and management reporting Key job responsibilities 1 Is the front line manager for a team which supports conversion quality publisher education of titles published globally 2 Support operations goals around SLA quality and productivity 3 Manage stakeholder communication requirements Ensure that business processes are well documented and continuously updated 4 Executes people specific actions on coaching and and team engagement 5 Responsible for identifying customer impacting issues finding and implementing solutions 6 Responsible for escalating issues on a need basis such as spike in volumes vs forecast people issues etc 7 Responsible for achieving attrition rate 8 Ensures high quality standards for interviewing and hiring for the team A day in the life 1 Responsible for building a high performance team that will achieve and exceed the charter and goals for the program 2 Ensure effective utilization of resources to drive high team efficiency 3 Provide inputs for operational planning 4 Drive process improvements and meet OP targets 5 Provide inputs for OPEX reviews BASIC QUALIFICATIONS2 years of team management experience 2 years of account management experience Experience in driving and leading process improvements Ability to read trends and propose changes Knowledge in Microsoft Office products and applications PREFERRED QUALIFICATIONSGraduate of any degree Knowledge of Lean Kaizen Six Sigma concepts Experience in managing critical operational processes with SLA responsibility Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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