Senior Java, Plsql Support Specialist

Job Category Consulting Group Description Oracle Financial Services Global Business Unit FSGBU is a world leader in providing IT solutions to the Financial Services industry Oracle s customers include ten of the top ten Global Banks ten of the top ten Insurance companies ten of the top ten Securities firms five of the top five Mutual Fund companies and four of the top five World Stock Exchanges With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries the FSGBU understands the specific challenges that financial institutions face the need for building customer intimacy and competitive advantage through cost-effective solutions while simultaneously adhering to the stringent demands of a dynamic regulatory environment Our solutions have the world s most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under FSGIU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America South America and Caribbean region The service offerings include Application Implementation Managed Services and Customization development services for Oracle Financial Services Software Banking products Your Opportunity This gives you an opportunity to apply your technology knowledge skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies Utilize your communication and service skills to provide support in addition to problem solving and technical skills Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection Effective verbal and written communication skills Proactive willing to take ownership ability to quickly learn new technologies and take up new tasks and initiatives Should have excellent problem solving analytical and technical troubleshooting skills Ready for working in shifts Ready to work from an ODC 3 days a week Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents problems involving Oracle Banking Product OBP products Perform first level analysis triaging and diagnosis of incidents problems for end-users Analyze logs through Kibana system performance metrics through Dynatrace and error patterns to diagnose root causes Collaborate daily with the L3 support development teams to ensure proper information is available to them to resolve issue provide solutions and fix software bugs Monitor EOC End of Cycle End of Day processes Provide assistance in issue simulation Apply resolutions workaround for known issues Create and maintain documentation around technical troubleshooting and best practices Keep technical documentation and procedures up to date Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards tools processes to achieve deliverables that meet quality expectations of Oracle Client Document all work in accordance with agreed standards processes applicable for Oracle Client Adhere to defined Change Control Process of Oracle Client Comply with Oracle Client audit Compliance requirements Perform proper handover knowledge transfer at end of each assignment Timely status reporting to supervisor Timely submission of timesheets and expenses for Oracle Clients Your Qualifications A minimum of 2 years working experience as L2 application support engineer for Banking Financials services application running on Java WebLogic and Oracle Database Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders Experience in supporting Web-based business applications Moderate knowledge in writing complex SQL queries Working knowledge in UNIX Operating System Skilled in creating and maintaining technical documentation Possess good understanding of Core Banking Experience with web services Prior experience in supporting FLEXCUBE or OBP products is an added advantage Working knowledge in using Kibana Dynatrace Soft Behavioral Skills Works under pressure and can manage SLA s Customer-friendly communication and attitude Strong analytical skills attention to detail - a problem solver Excellent organization skills ability to systematize and prioritize Customer service experience and problem-solving skills Patience and understanding Investigation and diagnostic skills Ability to multi-task and work with team to meet deadlines Experience Experience of 2 to 4 years Experience as L2 application support engineer for Banking Financials services application Educational and Other Qualifications Master s in computer application MCA or Engineering in computer science field or BS Computer Science with a 3 0 GPA or other relevant degree Work Environment Should be willing to work remotely as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required Ability to work in a high pressure fast moving and challenging environment Ready for on call support during off business hours on a need basis Ready to work in shifts Ready to work from office ODC 3 days in a week Team player Job Location - Bangalore Mumbai Career Level - IC2 Responsibilities Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents problems involving Oracle Banking Product OBP products Perform first level analysis triaging and diagnosis of incidents problems for end-users Analyze logs through Kibana system performance metrics through Dynatrace and error patterns to diagnose root causes Collaborate daily with the L3 support development teams to ensure proper information is available to them to resolve issue provide solutions and fix software bugs Monitor EOC End of Cycle End of Day processes Provide assistance in issue simulation Apply resolutions workaround for known issues Create and maintain documentation around technical troubleshooting and best practices Keep technical documentation and procedures up to date Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards tools processes to achieve deliverables that meet quality expectations of Oracle Client Document all work in accordance with agreed standards processes applicable for Oracle Client Adhere to defined Change Control Process of Oracle Client Comply with Oracle Client audit Compliance requirements Perform proper handover knowledge transfer at end of each assignment Timely status reporting to supervisor Timely submission of timesheets and expenses for Oracle Clients Qualifications Career Level - IC2 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law