Application Support Analyst

3 weeks ago

Chennai India Expleo Group Full time

Job Description 5 Years of Experience in Application Support - Should have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logs - Ability to manage support for 6 -8 applications - A working knowledge of the system development life cycle, general application support standards and ITSM tools - Ability to work on SQL queries. - Experience in supporting cloud platform (AWS / Azure) based applications will be added advantage - Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential - Windows and Linux Server administration, AWS, SQL Query creation Application Support Ticket based and Project Support Monday to Friday, EU or US hours EU 2:00 PM IST to 11:00 PM IST US 5:30 PM IST to 2:30 AM IST Responsibilities Perform critical Application Administration activities including the following - Support of Applications in accordance with Client SOPs including ticket and non-ticket based support - Must be able to complete incidents and service requests within defined SLA independently - Perform application installations and deployment and support other project related activities - Perform troubleshooting of application problems with no supervision - Perform reviews of installations, patches and support monthly patching activities - May be required to be on-call to support after hours issues as they arise - Develop a deep level of understanding of IT Applications being supported - Ability to determine and make improvements to applications and processes - Liases with Application Vendor when required. - Responsible for pro-actively looking at ways to reduce number of support calls. - Ensure interfaces between systems are maintained and support appropriately - Other duties as assigned

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