Senior Style Associate

1 week ago

Bengaluru India Kushal's Fashion Jewellery Full time

Job Description

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

: Customer Focus

- Build and maintain strong customer relationships by

understanding their preferences and providing tailored

solutions.

- Address issues professionally and ensure customer needs are

met.

- Gather customer feedback to improve products and services

while addressing any concerns promptly.

Sales Mastery

- Responsible for achieving store sales targets.
- Drive solution-based sales by understanding customer needs

and offering relevant products and services.

- Focus on selling higher-value products to increase the

average transaction value.

- Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

- Demonstrate negotiation and objection-handling to convert

prospects into loyal customers.

Flexibility and Change Management

- Adapt to changing customer needs and share product and

customer insight with the team.

- Demonstrate problem-solving skills to address challenges and

manage resistance effectively.

- Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

Decision-Making

- Utilize analytical thinking to make sound operational decisions.
- Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

Store Operations Excellence

- Prevent shrinkage by closely monitoring inventory levels and

minimizing discrepancies.

- Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product

turnover.

- Ensure accurate inventory records and adhere to operational

guidelines to maintain efficiency.

- Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership Excellence

- Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional

resolutions.

- Lead by example in fostering accountability, goal-driven

performance, and ethical practices within the team.

- Assist in training and mentoring new and existing team

members to improve their understanding of products and

services.

Candidate

Requirement

:

- Min HSC 2 years of retail experience/ Graduates with 2 years

of experience in retail.

- Must be above 20 years of age and below 35 years of age.
- Basic computer skills and microsoft office
- Proven track record of exceeding sales targets consistently
- Experience in providing exceptional customer service and

building strong customer relationships

- Experience in mentoring team members
- Experience in handling cash transactions and inventory

management

- Proficient in POS systems and other relevant retail

technologies

- Knowledge of visual merchandising principles
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts

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