Customer Success Associate 13/02/2025

3 weeks ago


Gurgaon, Haryana, India Trademo Full time
Job Description

About Trademo

Trademo is a Global Supply Chain Intelligence SaaS Company, headquartered in Palo-Alto, US. Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs, ESG and other events using its proprietary algorithms.Trademo analyzes and performs advanced data processing on billions of data points (50Tb+) using technologies like Graph Databases, Vector Databases, ElasticSearch, MongoDB, NLP and Machine Learning (LLMs) to build end-to-end visibility on Global Supply Chains.

Trademos vision is to build a single truth on global supply chains to different stakeholders in global supply chains - discover new commerce opportunities, ensure compliance with trade regulations, resilience from unknown disruptions and automation for border security. World top giants like Amazon, Standard Chartered, Unilever and other 200+ enterprise customers are already on our platform. Trademo is recognized as the most innovative and disruptive startup in the bay area 2022.

Trademo stands out as one of the rarest Indian SaaS startups to secure 12.5 mn in seed funding. Founded by Shalabh Singhal, who is a third-time tech entrepreneur and an alumni of IIT BHU, CFA Institute USA, and Stanford GSB SEED. Our Trademo is backed by a remarkable team of leaders and entrepreneurs like Amit Singhal (Sr. VP, Google), Sridhar Ramaswamy (CEO, Snowflake), Neeraj Arora (Ex CBO, Whatsapp Group).

What you will be doing

- Guide new customers through the onboarding process to ensure smooth product adoption.
- Conduct product demos, training sessions, and workshops to ensure clients understand how to leverage the products full potential
- Develop strong relationships with key customer stakeholders to understand their goals and ensure they are achieving success with the product.
- Regularly check in with customers to monitor product usage and gather feedback on their experience.
- Help customers identify opportunities to expand their use of the platform, driving upsells or cross-sells where appropriate.

Desired Profile

- 1-2 years of experience in a customer success, support, or account management role, preferably within a SaaS or tech environment.
- Strong communication skills, with the ability to convey complex ideas in an easy-to-understand way.
- Ability to build strong customer relationships and understand client needs.
- Problem-solving mindset with the ability to troubleshoot and resolve customer issues quickly.
- Comfortable working in a fast-paced, startup environment with multiple priorities and deadlines

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