Support Engineer

18 hours ago


Delhi, India People Prime Worldwide Full time

Job Title
Implementation and Maintenance Engineer – Band B2
Job Location
Pune
Shift Timings
9 AM to 6 PM (Day Shift)
Experience Required
3 to 5 years of hands-on experience in:
Unix / Linux system implementation and maintenance
CI/CD processes
L2 support
Note: The banding suggests

mid-level experience , possibly leading to mentoring responsibilities or partial ownership of modules.
Compensation
CBR: 130K (likely per annum or quarter, depending on the org)
Must-Have Skills
Operating Systems:
Linux / Unix administration and troubleshooting
Unix Shell Scripting
DevOps / CI-CD Tools:
Git, Git Bash, Bitbucket
Strong understanding of CI/CD pipelines
Basic Jenkins (Good to have)
IT Service Management:
ITIL Framework
ITSM – especially Change Management
L2 Support experience is mandatory
Databases:
Working knowledge of

SQL

for querying and basic DB troubleshooting
Good-to-Have Skills
Automation experience

(scripting, workflow tools, etc.)
Jenkins

(CI/CD tool for automation of deployment)
Responsibilities
Support & Maintenance
Resolve incoming technical issues (email / phone) based on defined SLAs.
Log all interactions, update tickets in systems like RAVE.
Work within ITIL-based incident and change management processes.
Client Communication & Documentation
Provide courteous and knowledgeable support to clients.
Record accurate data regarding each interaction.
Share relevant knowledge articles with clients; keep documentation up to date.
Service Improvement
Analyze logs to identify and reduce recurring issues.
Escalate serious or repeated issues to team leads.
Maintain self-help and knowledge base documents.
Operational Excellence
Participate in ongoing training (product & technical).
Track personal performance: productivity, absenteeism, and training completions.



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