Production Support Engineer
2 days ago
Job Description – Tier 1 Production Support EngineerRole OverviewWe are seeking motivated Tier 1 Production Support Engineers with 1–3 years of experience to join our operations team. This role is critical to maintaining 24×7 stability of business-critical jobs, applications, and data pipelines. The engineer will act as the first line of defense, ensuring timely monitoring, incident triage, resolution (using SOPs), and escalation to higher-level teams when needed.Key ResponsibilitiesMonitoring:Continuously monitor SQL Server jobs, Azure Data Factory (ADF) pipelines, and production dashboards.Ensure all scheduled jobs run at correct intervals and complete on time.Incident Handling:Acknowledge and classify alerts/incidents based on severity (P1/P2/P3).Perform initial diagnostics and apply known fixes as per SOPs.Escalate unresolved issues to Tier 2/3 teams with full context (logs, error codes, impact).Communication & Reporting:Provide timely updates to stakeholders during incidents.Document all incidents in ticketing tools (ServiceDesk/Jira) with accurate impact and resolution details.Contribute to daily/weekly operational reports and shift handovers.Shift Operations:Work in rotational shifts including night shifts to provide 24×7 coverage.Ensure smooth handover of open issues to the next shift.Required Skills & Experience1–3 years of experience in Production Support / Application Support / IT Operations.Strong understanding of SQL basics (queries, job monitoring).Exposure to Azure/AWS cloud environments (ADF, Monitoring, Logs) preferred.Familiarity with ticketing tools (ServiceDesk, Jira, ServiceNow).Good troubleshooting, communication, and documentation skills.Willingness to work in rotational and night shifts.Educational QualificationBachelor’s degree in Computer Science, IT, Engineering, or related field.Equivalent work experience will also be considered.Thanks,
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Product Support Engineer
18 hours ago
Delhi, India Signzy Full timeJob Title: Product Support Engineer ( L1)About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial...
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Product Support Engineer
2 days ago
Delhi, India Signzy Full timeJob Title: Product Support Engineer ( L1)About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial...
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Product Support Engineer
19 hours ago
Delhi, India Signzy Full timeJob Title: Product Support Engineer ( L1)About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial...
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Production Support Engineer
2 weeks ago
Delhi, Delhi, India Tata Play Ltd Full timeROLE SUMMARYTechnology Group is the enabler of DTH and OTT business of the organisation and with help of digital transformation scales services for our customers. We are seeking an experienced Lead Engineer - Production Support with 6-8 years of experience to take ownership of customer-reported field issues within the media and OTT space. A critical aspect...
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Production Support Engineer
1 week ago
Delhi, Delhi, India Tata Play Ltd Full timeROLE SUMMARY Technology Group is the enabler of DTH and OTT business of the organisation and with help of digital transformation scales services for our customers. We are seeking an experienced Lead Engineer - Production Support with 6-8 years of experience to take ownership of customer-reported field issues within the media and OTT space . A critical...
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Production Support Engineer
2 weeks ago
Delhi, Delhi, India Tata Play Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per yearROLE SUMMARYTechnology Group is the enabler of DTH and OTT business of the organisation and with help of digital transformation scales services for our customers. We are seeking an experiencedLead Engineer - Production Supportwith6-8 years of experienceto take ownership ofcustomer-reported field issueswithin themedia and OTT space. A critical aspect of this...
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Production Support Engineer
2 weeks ago
Delhi, Delhi, India Tata Play Ltd Full timeROLE SUMMARY Technology Group is the enabler of DTH and OTT business of the organisation and with help of digital transformation scales services for our customers. We are seeking an experienced Lead Engineer - Production Support with 6-8 years of experience to take ownership of customer-reported field issues within the media and OTT space . A...
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Production Support Engineer
5 days ago
Delhi, India Tata Play Ltd Full timeROLE SUMMARY Technology Group is the enabler of DTH and OTT business of the organisation and with help of digital transformation scales services for our customers. We are seeking an experiencedLead Engineer - Production Supportwith6-8 years of experienceto take ownership ofcustomer-reported field issueswithin themedia and OTT space. A critical aspect of this...
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Delhi, Delhi, India Aether Biomedical Full time ₹ 3,00,000 - ₹ 3,50,000 per yearFull job descriptionFull Job DescriptionJob ID - 015Job role - Customer Support & Product Development EngineerNumber of Positions - 1Job Type - Full-Time OfficeWork Location - Lajpat Nagar, New DelhiAether Prosthetics is a medical robotics company focused on biosignal processing and bionic limbs for upper limb amputees.We are currently looking for...
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Delhi, India Aether Biomedical Full timeFull job description Full Job Description Job ID - 015 Job role - Customer Support & Product Development Engineer Number of Positions - 1 Job Type - Full-Time Office Work Location - Lajpat Nagar, New Delhi Aether Prosthetics is a medical robotics company focused on biosignal processing and bionic limbs for upper limb amputees. We are currently looking for...
