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International Process
1 month ago
Key Responsibilities:
- Handle inbound and outbound communication with international customers via voice, chat, or email.
- Resolve customer queries related to products, billing, orders, technical support, or services.
- Document all interactions accurately in CRM or ticketing tools.
- Maintain high customer satisfaction by providing timely and effective solutions.
- Adhere to process guidelines, quality standards, and SLA timelines.
- Collaborate with team members and escalate issues when necessary.
Eligibility Criteria:
- Graduate from any discipline.
- Excellent command over English (spoken and written).
- Good typing speed (if process involves chat).
- Comfortable working in night shifts aligned with international time zones.
- Basic computer knowledge and adaptability to learn new software.
Desired Skills:
- Strong communication and interpersonal skills.
- Problem-solving attitude and patience.
- Ability to multitask and manage time effectively.
- Willingness to learn and work in a team environment.
