Senior Manager Global Process Expert

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone VOIS About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Responsibilities Act as single point of contact for all APA Process related queries and activities Develops delivers and advises on processes and activities for the delivery of business change transformation programmes driving efficiencies and Standardization across the business Work Closely with FinOps VOIS SD Leads and team to identify opportunities for Digital Roadmap and efficiency gains Coordinate with Digital tribe RPA and other VOIS teams in governance of plan timing delivery Work with FinOps VOIS Demand team to help scoping timeline and delivery Roadmap for Digital solutions Act as a Process expert to contribute to Major programmes to help building the Business case Embeds tools and techniques for continuous improvement across the wider community as and when required Delivers best business practices within the organisation and builds own awareness of discipline industry and market trends externally Uses COP forum to influence internal partners by training coaching and sharing best practices in structured problem solving process improvement process management and operational routines Builds solid relations and works closely with internal stakeholders including VOIS FinOps Managers to proactively identify opportunities for improvement providing insight recommendations and closed loop feedback reporting Coordinate Closely with Process Governance Team and Service Delivery team to make sure that all Process Documents are updated and approved Skills System and Process Transformation Business Partnering Governance Management Process and Performance Analytics Project and Programme Management What s in it for you VOIS Equal Opportunity Employer Commitment VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey