Operations Project Manager

2 weeks ago

Delhi, India Input Zero Technologies Full time

Location:

Noida
Experience Required:

5–12 years
About the Role
We are seeking a highly skilled

Project Manager

with expertise in

ServiceNow Operations and Managed Services (MS)

to oversee project delivery, ensure operational excellence, and drive customer satisfaction. The candidate should have strong knowledge of ITSM/ITOM processes, ServiceNow platform capabilities, and proven experience in managing service delivery within IT operations.
Key Responsibilities
Manage end-to-end

ServiceNow Operations

projects, including planning, execution, monitoring, and delivery.
Act as the

single point of contact (SPOC)

for stakeholders, ensuring smooth communication and issue resolution.
Drive

Managed Services delivery

and ensure adherence to SLAs, KPIs, and compliance standards.
Lead project governance, including reporting, risk management, and escalation handling.
Collaborate with

ServiceNow architects, developers, and support teams

to ensure successful implementation and support.
Identify automation and process improvement opportunities within ServiceNow operations.
Manage change requests, backlog, and enhancements in alignment with customer requirements.
Prepare project documentation, including SoW, project plans, and delivery reports.
Support presales and solutioning activities when required.
Required Skills & Qualifications
5–12 years of IT experience, with 4 + years in ServiceNow operations/project management .
Strong knowledge of

ServiceNow ITSM, ITOM, and platform capabilities .
Proven track record in handling

Managed Services/AMS projects .
Experience in

stakeholder management, customer communication, and governance .
Excellent knowledge of

ITIL processes (Incident, Change, Problem, Service Request) .
Strong project management skills (Agile/Waterfall methodologies).
Proficiency in project tracking tools (Jira, ServiceNow, MS Project, etc.).
ITIL and/or PMP/Prince2 certification is preferred.
Strong communication, leadership, and analytical skills.

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