Operations Manager

2 weeks ago

Ambattur India Shero Home Food Full time

Job Description

Role Overview: We are seeking an Operations Manager Partner Relationship who will serve as the voice of Shero to our kitchen partners (Shero Partners). This role requires a customer relationship expert with proven ability in handling multi-language teams, driving partner engagement, and leading data-driven coaching & training programs to improve performance and satisfaction.

Key Responsibilities:

- Lead the Partner Relationship Operations for Shero kitchen partners across regions.
- Manage, coach, and mentor a multi-language Partner Support & Operations team.
- Build strong relationships with partners to ensure retention, satisfaction, and growth.
- Analyse partner performance data and develop structured coaching/training interventions.
- Implement SOPs and feedback mechanisms to improve partner experience.
- Act as the escalation point for partner issues, ensuring timely resolution.
- Collaborate cross-functionally (Operations, Growth, Finance, Training) to drive partner success.
- Contribute to building Shero's culture of empowerment, empathy, and excellence

Requirements:

- 5+ years of experience in customer/partner relationship management in high-growth sectors (FMCG, QSR, Food Tech, E-commerce, or related).
- Proven experience in managing multi-lingual teams across regions.
- Strong data-driven mindset with the ability to translate insights into action.
- Excellent communication, negotiation, and coaching skills.
- Ability to design and deliver training modules for large, diverse teams.
- Passion for empowering women entrepreneurs and building sustainable ecosystems.

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