Manager- Black Belt

5 days ago

India Cochin Kochi Ernakulam EXL Full time

Job Description Title: Process Consultant / Black Belt Designation: Black Belt/ Manager Job responsibilities: - Process Transformation: Conduct process deep dives, create process maps, identify improvement opportunities, develop and implement transformation roadmaps for in-scope processes. Identify opportunities for automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes. - Business Acumen and Strategic Alignment: Align process improvements with organizational objectives and customer needs. Closely work with cross-functional teams, motivating operations team to adopt new processes while effectively managing resistance to change.Focus on delivering measurable financial results while maintaining a positive cost-benefit ratio. - Collaboration with Operations Leaders and Clients: - Ensure process metrics and KPIs meet best-in-class standards with defined roadmaps - Conduct deep dives to identify bottlenecks and improvement opportunities - Develop and propose solutions, create business cases, and secure stakeholder approval - Deploy approved solutions within agreed timelines and budgets - Communication and Collaboration: Engage diverse stakeholders (clinicians, administrators, patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly. - Market Research & Thought Leadership: Conduct market research on healthcare industry developments and client needs. Support the creation of thought leadership content for internal and external publications to position EXL as a leading healthcare partner. - Process Improvement Expertise: Proficient in using advanced Lean and Six Sigma tools to analyse data and identify improvement areas. Understand healthcare processes and regulatory requirements. - Problem-Solving and Analytical Skills: Apply strong analytical skills to diagnose root causes using tools like Fishbone diagrams or the 5 Whys technique. Use critical thinking to evaluate situations and select effective solutions. - Project Management: Lead medium to large-scale initiatives with advanced project management skills, ensuring scalability across the organization. Required qualifications: - Bachelor's degree in any discipline; MBA preferred - 5+ years overall experience with at least 3 years experience with driving transformation programs using process re-engineering, automation, analytics, data science solutions - Minimum 2+ years experience working in the US healthcare market with a focus on administrative clinical processes - Experience working with transformation teams of business / process consultants, RPA developers, analytics and data science professionals - Demonstrated track record with change management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, business outcomes Preferred experience (good to have): - Experience working in clinical processes (prior authorization, utilization management, utilization review, etc.) within the US healthcare market - Experience working in contact centre operations

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