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What we want We are seeking a proactive and detail-oriented Client Servicing Specialist to join our team This role involves providing top-notch technical support for our products and services including Web-Email Hosting Domain Name Registrations and more Who we are Vertoz NSEI VERTOZ an AI-powered MadTech and CloudTech Platform offering Digital Advertising Marketing and Monetization MadTech Digital Identity and Cloud Infrastructure CloudTech caters to Businesses Digital Marketers Advertising Agencies Digital Publishers Cloud Providers and Technology companies For more details please visit our website About ConnectReseller ConnectReseller is an ICANN Accredited Domain Name Registrar dedicated to providing top-notch domain registration and management services to businesses worldwide With a focus on exceptional customer service and cutting-edge technology we empower our clients to establish a strong online presence What you will do Serve as the first point of contact for technical queries and issues from clients Troubleshoot and resolve issues related to domain registration transfers and renewals Provide support and guidance on DNS configuration zone record management A CNAME MX TXT etc and domain propagation issues Assist clients with TLD-specific requirements restrictions and policies Coordinate with internal technical teams to escalate and resolve complex issues Maintain accurate records of client interactions and issue resolutions using the ticketing system Educate and guide clients on platform features and best practices Stay updated with the latest trends and changes in the domain and DNS ecosystem Requirements Strong problem-solving and troubleshooting abilities Ability to explain technical concepts clearly to non-technical users Basic understanding of networking concepts DNS IP HTTP S APIs is a plus Excellent verbal and written communication skills Strong interpersonal and customer service orientation Ability to manage multiple requests in a fast-paced environment Familiarity with CRM tools e g HubSpot Zoho and ticketing systems is an advantage Eagerness to learn and grow in a client-facing technical role Benefits No dress codes Flexible working hours 5 days working 24 Annual Leaves International Presence Celebrations Team outings
