Client Servicing Manager

3 days ago

Bengaluru India Bigbee Experience Management Pvt Ltd Full time

Job Description

About Us:

Bigbee Experience is a leading experiential marketing and corporate events agency that delivers innovative and memorable brand experiences. As we expand, we're looking for a Client Servicing Manager to lead client relationships and ensure flawless event execution.

Key Responsibilities:

- Be the primary point of contact for assigned clients, ensuring end-to-end service and satisfaction
- Understand client briefs and translate them into effective internal execution plans
- Coordinate closely with design, production, and operations teams to deliver as per expectations
- Present proposals, concepts, and post-event reports to clients
- Ensure timely communication, updates, and approvals from clients throughout the project lifecycle
- Identify upselling and cross-selling opportunities within existing accounts
- Maintain documentation, MoMs, project trackers, and feedback reports
- Handle client escalations with professionalism and speed

Key Skills Required:

- Strong communication and interpersonal skills
- Ability to understand brand objectives and translate them into actionable plans
- Exceptional project coordination and multitasking ability
- Good presentation skills and confidence in handling senior stakeholders
- Knowledge of event flow, production basics, and creative briefs

Experience & Qualification:

36 years in client servicing or account management, preferably in events/marketing agencies

Graduate/Postgraduate in Mass Communication, Marketing, or Business

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