Principal User Experience

5 days ago

Hyderabad India Cognizant Full time

Job Description Primary Responsibilities - Develop and execute UX strategies for web, mobile, and emerging digital channels. - Align UX initiatives with business goals, customer needs, and regulatory requirements. - Manage, coach, and mentor a variety of UX designers and Principals, researchers, and content strategists. - Promote, expand and encourage a collaborative, inclusive, and feedback-driven design culture. - Oversee the creation of user flows, wireframes, prototypes, and high-fidelity designs to promote quality and adherence to Citizens UX design process. - Ensure consistency, quality, accessibility, and usability across digital touchpoints. - Coach designers on how to translate UX research insights into actionable design improvements and product enhancements as part of a data-informed decision-making process. - Work closely with Product, Engineering, Marketing, and Compliance teams to create and deliver cohesive experiences. - Facilitate and lead conversations and workshops with cross-functional teams to achieve alignment on UX approaches and recommendations. - Maintain design systems and accessibility standards (WCAG, ADA). - Ensure UX compliance with banking regulations and internal policies. Required Skills And Experience - Customer Empathy Ability to understand and advocate for user needs across diverse customer segments. - Clear Communication Skilled at presenting ideas and design rationale to technical and non-technical audiences with a bias towards overcommunicating. - Collaboration Strong interpersonal skills to build trust and alignment within and across teams. - Problem Solving Creative and growth mindset with a practical approach to solving design and usability challenges. - Adaptability Comfortable working in a fast-paced, evolving digital environment. - Team Development Committed to identifying, coaching, and developing UX talent. Professional Qualifications - 15+ years of experience in UX design, with at least 5 years in a leadership role. - Demonstrated success in designing and optimizing digital experiences, preferably in financial services. - Strong portfolio showcasing digital UX strategy and execution. - Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD). - Experience with user research, usability testing, and accessibility standards. - Bachelor's or Master's degree in HFID, HCI, Psychology, or related field in Regular. Preferred Qualifications - Experience working in large design teams or matrixed organizations. - Familiarity with omnichannel banking platforms, fintech integrations and core banking systems. - Certification in UX, Design Thinking, or Agile methodologies.

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