Front Desk Executive

Job Overview We are seeking a highly motivated and personable Front Desk Executive to join our team at Hotel Name The ideal candidate will be the first point of contact for our guests providing exceptional service with a warm smile and a charming demeanor You will play a crucial role in creating a welcoming atmosphere and ensuring an outstanding experience for every guest who walks through our doors Key Responsibilities 1 Guest Interaction - Greet guests warmly upon arrival and departure creating a positive first and last impression of the hotel - Provide information about hotel services local attractions and amenities to enhance guests stays 2 Check-In and Check-Out - Efficiently manage the check-in and check-out processes ensuring a smooth and pleasant experience for guests - Verify guest information process payments and handle reservations accurately 3 Communication Skills - Answer phone calls and address inquiries in a friendly and professional manner - Effectively communicate with other hotel departments to fulfill guest requests and resolve any issues that arise during their stay 4 Problem Solving - Handle guest complaints and concerns with patience and professionalism striving for resolutions that result in satisfied guests - Make decisions regarding room assignments and upgrades when necessary to enhance the guest experience 5 Administrative Duties - Maintain accurate records of guest information special requests and billing - Assist in inventory control of front desk supplies and ensure the area is well-maintained and presentable 6 Team Collaboration - Work closely with housekeeping and other departments to ensure timely room availability and cleanliness - Participate in team meetings and training sessions to improve skills and knowledge Qualifications - High school diploma or equivalent a degree in Hospitality Management is a plus - Previous experience in a front desk or customer service role preferably in the hotel industry - Excellent communication interpersonal and problem-solving skills - Good appearance confidence and a charming personality to create a positive impression - Proficiency in Microsoft Office and hotel management software experience with PMS such as Opera is a plus - Ability to work flexible hours including weekends and holidays What We Offer - Competitive salary and benefits package - Opportunities for professional growth and advancement within the hotel - A dynamic work environment with a focus on teamwork and guest satisfaction - Employee discounts on hotel services and dining Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Food provided Provident Fund Schedule Day shift Morning shift Supplemental Pay Performance bonus Yearly bonus Language English Preferred Hindi Preferred Location Durg Chhattisgarh Required Work Location In person