
Front Desk Executive
17 hours ago
**Job Overview**:
**Key Responsibilities**:
1. Guest Interaction:
- Greet guests warmly upon arrival and departure, creating a positive first and last impression of the hotel.
- Provide information about hotel services, local attractions, and amenities to enhance guests’ stays.
2. Check-In and Check-Out:
- Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for guests.
- Verify guest information, process payments, and handle reservations accurately.
3. Communication Skills:
- Answer phone calls and address inquiries in a friendly and professional manner.
- Effectively communicate with other hotel departments to fulfill guest requests and resolve any issues that arise during their stay.
4. Problem Solving:
- Handle guest complaints and concerns with patience and professionalism, striving for resolutions that result in satisfied guests.
- Make decisions regarding room assignments and upgrades, when necessary, to enhance the guest experience.
5. Administrative Duties:
- Maintain accurate records of guest information, special requests, and billing.
- Assist in inventory control of front desk supplies and ensure the area is well-maintained and presentable.
6. Team Collaboration:
- Work closely with housekeeping and other departments to ensure timely room availability and cleanliness.
- Participate in team meetings and training sessions to improve skills and knowledge.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Previous experience in a front desk or customer service role, preferably in the hotel industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Good appearance, confidence, and a charming personality to create a positive impression.
- Proficiency in Microsoft Office and hotel management software (experience with PMS such as Opera is a plus).
- Ability to work flexible hours, including weekends and holidays.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement within the hotel.
- A dynamic work environment with a focus on teamwork and guest satisfaction.
- Employee discounts on hotel services and dining.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- English (preferred)
- Hindi (preferred)
**Location**:
- Durg, Chhattisgarh (required)
Work Location: In person
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