Front Desk Executive

3 days ago

Durg, India Hotel Roman Park (Durg Chhatishgarh) Full time

**Job Overview**:
**Key Responsibilities**:
1. Guest Interaction:

- Greet guests warmly upon arrival and departure, creating a positive first and last impression of the hotel.
- Provide information about hotel services, local attractions, and amenities to enhance guests’ stays.

2. Check-In and Check-Out:

- Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for guests.
- Verify guest information, process payments, and handle reservations accurately.

3. Communication Skills:

- Answer phone calls and address inquiries in a friendly and professional manner.
- Effectively communicate with other hotel departments to fulfill guest requests and resolve any issues that arise during their stay.

4. Problem Solving:

- Handle guest complaints and concerns with patience and professionalism, striving for resolutions that result in satisfied guests.
- Make decisions regarding room assignments and upgrades, when necessary, to enhance the guest experience.

5. Administrative Duties:

- Maintain accurate records of guest information, special requests, and billing.
- Assist in inventory control of front desk supplies and ensure the area is well-maintained and presentable.

6. Team Collaboration:

- Work closely with housekeeping and other departments to ensure timely room availability and cleanliness.
- Participate in team meetings and training sessions to improve skills and knowledge.

Qualifications:

- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Previous experience in a front desk or customer service role, preferably in the hotel industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Good appearance, confidence, and a charming personality to create a positive impression.
- Proficiency in Microsoft Office and hotel management software (experience with PMS such as Opera is a plus).
- Ability to work flexible hours, including weekends and holidays.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and advancement within the hotel.
- A dynamic work environment with a focus on teamwork and guest satisfaction.
- Employee discounts on hotel services and dining.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Durg, Chhattisgarh (required)

Work Location: In person

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