Tours Operation Executive

3 weeks ago

Bengaluru India Active Holiday Company Full time

Job Description

The Role: As a Tour Operations Executive, you will be the key to our clients&apos seamless travel experiences. You will manage the entire operational flow from the moment a booking is confirmed until the client returns home, ensuring every detail is perfect. This is a hands-on role that requires a passion for travel and a meticulous attention to detail to serve our direct customers.

Key Responsibilities:

- Manage end-to-end tour operations for individual travelers and small groups.( Working in MICE industry would be an add on)
- Liaise directly with our global network of DMCs and suppliers to confirm bookings, accommodations, and ground arrangements.
- Serve as the primary point of contact for our clients, providing pre-tour information, managing on-tour support, and handling post-tour feedback.
- Ensure all travel documentation (itineraries, vouchers, visa assistance, etc.) is prepared accurately and on time.
- Handle and resolve any operational issues that may arise during a trip, demonstrating a calm and solution-oriented approach.
- Maintain and update tour data, prices, and availability on our internal systems.

Qualifications:

- Proven experience in tour operations within the B2C travel industry. ( working in MICE tour operations would be an add on)
- Exceptional client-facing communication skills, both written and verbal.
- Strong organizational skills and the ability to manage multiple complex itineraries simultaneously.
- A passion for adventure, running, cycling, or active travel.
- Proficiency in travel booking software and MS Office Suite.

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