Product Manager

Company Description Experian is a global data and technology company powering opportunities for people and businesses around the world We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions all using our unique combination of data analytics and software We also assist millions of people to realise their financial goals and help them save time and money We operate across a range of markets from financial services to healthcare automotive agribusiness insurance and many more industry segments We invest in people and new advanced technologies to unlock the power of data As a FTSE 100 Index company listed on the London Stock Exchange EXPN we have a team of 22 500 people across 32 countries Our corporate headquarters are in Dublin Ireland Learn more at Experian s direct-to-consumer D2C team is seeking Product Manager to own membership communication and digital support experience and strategy This includes critical infrastructure that underpins trust engagement and retention for tens of millions of ECS users You ll manage our existing high-volume alerts and notification systems and scalable digital support workflows being responsible for identifying opportunities to improve notification engagement and opt-in rates These experiences impact how we deliver personalized credit alerts fraud signals and self-service education which is core to Experian s goal of helpings consumer achieve financial progress You ll be embedded within a cross functional team based in India and work across product business customer support and marketing teams to ensure we deliver an engaging experience for our members You should have an agile mentality and be able to operate at a fast pace Being hands-on and constantly looking to solve users problems You should have some familiarity with our financial space but a heightened interest in digital products is more important You re a team player who will be delivering high-performing customer-centric products Role and Responsibilities You will be LI-hybrid based in Hyderabad and reporting to Director of Product Management Own the product roadmap and backlog for Help Center and Alerting Systems driving prioritization based on member value platform reliability and internal partner needs Deliver solutions that improve o Notification opt-in rates o Member engagement and trust o Self-service efficacy o Operational efficiency Work cross-functionally across different time zones to obtain stakeholder requirements Assist in understanding and analyzing the problems needs and wants of our users from an Experience Architecture perspective Translate strategy into well-scoped stories with clear business context edge cases and test criteria Monitor product performance using internal tools use the data to drive iteration Assist in product discovery developing new product ideas related to how when we communicate Membership related notifications personalizing which notifications a user receives and our digital support channels Qualifications Bachelor s degree in Engineer Business Marketing or a technical field preferred 3-5 years of product management experience ideally in fintech SaaS or consumer platforms Hands-on experience using data to define and measure success Agile processes and writing detailed user stories use cases and edge scenarios Track record of shipping consumer-facing features at scale Familiarity with notification systems email push SMS experimentation frameworks A B or knowledge base platforms Working with globally distributed engineering teams particularly in a co-located model Background in subscription products financial wellness or regulated environments Additional Information Our uniqueness is that we celebrate yours Experian s culture and people are important differentiators We take our people agenda very seriously and focus on what matters DEI work life balance development authenticity collaboration wellness reward recognition volunteering the list goes on Experian s people first approach is award-winning World s Best Workplaces TM 2024 Fortune Global Top 25 Great Place To Work TM in 24 countries and Glassdoor Best Places to Work 2024 to name a few Check out Experian Life on social or our Careers Site and Glassdoor to understand why Experian is proud to be an Equal Opportunity and Affirmative Action employer Innovation is a critical part of Experian s DNA and practices and our diverse workforce drives our success Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age If you have a disability or special need that requires accommodation please let us know at the earliest opportunity Benefits Experian care for employee s work life balance health safety and wellbeing In support of this endeavor we offer best-in-class family well-being benefits enhanced medical benefits and paid time off This is a hybrid remote in-office role Experian Careers - Creating a better tomorrow together