International HR Services

Job Description Mega Walk-In Drive : TCS Mumbai is Hiring for International HR Services Job Title: International HR Services Date : November 8th 2025, Saturday Timings : 10:00 AM 12:30 PM IST Venue : Tata Consultancy Services Ltd, Olympus A, Security Block, Hiranandani Estate, Patlipada, Thane West, Pin code - 400607 Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only Experience Required: 3-8 years Employment Type: Full-Time Interested candidates may attended face to face interview basis eligibility and job description fitment. Things to Carry for your Interview: - Candidates to have registered EPs - 2 Photocopies of Govt ID Proof (Aadhar / PAN) - Updated CV - TCS application form Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview - Step 1: Visit https://ibegin.tcs.com/iBegin/ - Step 2: Click to login - Step 3: Click New user (Register with us) - Step 4: Select BPO in areas of interest and complete the registration. (Fill the details) - Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX. - Step 6: You will receive the EP number on your personal e-mail ID. Eligibility: - Minimum 15 years of regular, full-time education (10 + 2 + 3), Non-Technical, Human resource stream preferred. - Should be flexible with night shifts & rotation shifts Overview: We are seeking a highly motivated International HR Services Specialist to join our Global HR Operations team. This role is responsible for delivering seamless HR services across multiple international regions with a strong emphasis on employee experience, accuracy, and compliance. The incumbent will manage end-to-end HR administrative processes, ensure timely and error-free delivery, and act as a key liaison between employees, managers, and HR business partners. The ideal candidate will have a strong knowledge of Workday and ServiceNow, a proven track record in HR operations, and the ability to work in a fast-paced global environment while maintaining the highest standards of service excellence. Key Responsibilities: Employee Lifecycle Management - Administer and close probation processes for new hires, ensuring timely actions in Workday. - Assign missing pay-groups for employees in Workday, ensuring accurate payroll alignment. - Maintain and update employee contract notifications in Workday. - Extend fixed-term contracts in line with policy and compliance requirements. Letters & Documentation - Generate, review, and deliver job change letters in Workday. - Proofread letters and run error reports to ensure accuracy before sending to employees. - Create and manage compensation change letters for employees. - Support generation of employee visa letters and reference letters upon request. Compensation & Benefits Processing - Review and process shift allowance and on-call allowance requests in compliance with local policies. - Audit monthly data related to time off, including negative and positive leave balances. - Review employee time off requests and manage over-utilized time off processes. Employee Support & Query Resolution - Act as the first point of contact for employees, triaging and resolving HR queries via ServiceNow. - Review and process short-term leave certification forms for specific geographies. - Ensure employee queries are resolved with a focus on employee experience and service excellence. Quality, Compliance & Audits - Conduct regular audits of HR data in Workday to ensure compliance and accuracy. - Maintain a strong compliance mindset while handling employee records and sensitive information. - Provide timely reports and insights to HR leadership as needed. Required Skills and Qualifications: - 3-8 years of HR Operations / Shared Services experience supporting international geographies. - Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management). - Hands-on experience in ServiceNow or similar ticketing tools. - Strong understanding of HR processes, compliance, and documentation standards. - Exceptional attention to detail, proofreading, and quality control skills. - Ability to manage high volumes of tasks while ensuring accuracy and timeliness. - Strong critical thinking, problem-solving, and decision-making skills. - Excellent written and spoken English communication skills; ability to manage diverse stakeholders. - Flexibility to work in a 24x7 support environment - Added advantage: Experience in running Python scripts to automate employee filings, audit processes, and letter generation. Key Competencies: - Employee Experience Mindset: Proactive, empathetic, and focused on delivering positive employee interactions. - Client Management: Ability to build strong working relationships with employees, managers, and HR stakeholders across regions. - Critical Thinking: Analytical and solution-oriented approach to managing complex HR queries and exceptions. - Process Excellence: Strong commitment to continuous improvement, compliance, and error-free delivery.