Change Management Manager

Location: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About ORO Labs ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. Our platform is trusted by the world’s largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com. Position Overview We’re looking for a Change Management Lead who is passionate about driving successful technology adoption for global enterprises. You’ll lead the strategy, framework, and execution of change management initiatives across client implementations, ensuring seamless transition to ORO’s procurement solutions. This position is ideal for someone who blends strategic thinking with hands-on execution—someone who can build toolkits, partner closely with clients, and act as a trusted advisor for large-scale procurement transformation. You’ll collaborate closely with Implementation, Product, Sales, and Customer Success teams, guiding both internal teams and customers on best-in-class change practices. Qualifications - Define the enterprise-wide change management vision, methodology, and standards for client implementations and internal initiatives. - Partner with cross-functional teams to embed change management early in the project lifecycle—from pre-sales to post-go-live. - Conduct stakeholder analysis, impact assessments, and readiness evaluations for client organizations. - Identify and manage change-related risks, developing mitigation plans to ensure successful adoption. - Build and maintain a scalable Change Management Toolkit, including readiness scorecards, sponsorship roadmaps, coaching plans, user journey maps, and training frameworks. - Develop and drive compelling change communication strategies across multiple channels. - Establish and track KPIs for change success, measuring adoption, satisfaction, and value realization. - Act as a trusted advisor for strategic clients, including C-level stakeholders. - Train and mentor internal teams and client teams on ORO’s change methodology and tools. - Provide thought leadership through white papers, case studies, and client presentations. Key reponsibilities - 8+ years of experience in Change Management, Business Transformation, or Organizational Development, with 3+ years in a strategic or leadership role. - Experience working in SaaS, technology, procurement, finance, or ERP ecosystems. - Proven expertise designing and implementing end-to-end change management frameworks (e.g., Prosci ADKAR). - Exceptional communication skills with the ability to present strategies to executive audiences. - Strong experience in user journey design, persona mapping, and training program development. - Ability to work collaboratively and iteratively in a fast-paced startup environment. - Excellent communication, stakeholder engagement, and cross-functional collaboration skills. Preferred Skills - Prosci / CCMP or similar change management certification - Consulting background - Deep understanding of procurement processes (P2P, S2C) - Experience leading global change programs Why Join Us? - Be part of an innovative startup transforming procurement processes for leading enterprises. - Opportunity to work with cutting-edge SaaS technologies and make a real impact on clients. - Collaborative and flexible work culture with a focus on professional growth. Apply today to join a dynamic team shaping the future of procurement technology