Program Manager, Shopping

Job Description

DESCRIPTION

Amazon's affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational.
This role will be a key member of the TSS Risk team responsible for setting standards and inspecting for the development of clear and concise root-cause analysis (RCA), write-ups and supporting content to help our wider org envision the systemic issue, proposed path forward and resolving/preventing issues for Creators org. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. We are looking for someone who is detail-driven, can create processes from scratch, has good problem solving and deep dive abilities. Ability to navigate ambiguous programs while keeping a high bar on quality of outputs is a must.

Key job responsibilities
. Lead the development and execution of comprehensive TSS roadmap and Risk mitigation programs, including establishing key performance indicators, process mapping, and continuous improvement initiatives.
. Work with various stakeholders - such as business leaders, policy, legal, tech, etc. - to drive the execution of key TSS and fraud prevention initiatives. Provide regular updates to stakeholders, ensuring transparency and alignment. Facilitate workshops and meetings to ensure smooth implementation throughout the org
. Dive deep into data to identify root causes of inefficiencies and opportunities for cost savings. Track and report key performance indicators related to NPT reduction, defect elimination, and process efficiency.
. Evaluate network performance metrics to proactively identify process improvement opportunities.
. Oversee project timelines, resources, and communication with stakeholders to ensure timely delivery of initiatives. Manage day-to-day activities and adjust priorities based on emerging TSS opportunities.
. Develop scalable solutions to address market-specific challenges while maintaining quality and aligning with strategic growth goals.

About the team
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. Our candidate is detail-oriented, with improving process efficiency, communicates clearly and effectively, and is comfortable working through ambiguity. In addition, the candidate demonstrates writing and documentation skills.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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