3 Days Left Sales Support Specialist

3 weeks ago

Delhi India ESDS Software Solution Limited Full time

Job Description

Brief Background

- It is executive assistance and operations support to the Team Leader (Business Development Team,/ Account Management Team. It is an individual contributor role.

Job Location : Delhi, Mumbai, Nashik

What the Role needs to Achieve

- Day-to-day order management, Prepare the analysis form for Order, Documents, and proof of concept (POC) to take approval from GC also Need to verify any kind of document with a legal team such as Non-disclosure agreement, Service level agreement, Master Service Agreement.
- Day-to-day order details, ACV, TCV, Contract period & many more details, need to maintain all the data manually.
- Coordinate with a different team (Billing, development, HR, Admin & Finance) for various kinds of data, reports, KRA/FNF calculation, business projection, payment application & Suspense reports.
- Arrange the pending collection call.
- Arrange timely sales review calls in order to check the performance by the team/region/sales manager.
- Filter and clean data generated by the billing system and then utilize it for various reports.
- Change the sales managers in the billing system.
- Create new users in billing.
- Assign sales manager H/F.
- Find out the total revenue by the client, region, and sales manager.
- Share and analyses the closed clients in the system.
- Maintain the new client details by region and product.
- Any data required by CRO, Need to take follow up with team & then send consolidated data with CRO.

ROLES AND RESPONSIBILITIES :

- Attend essential sales training meetings and develop an understanding of all the company's services and products.
- Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone.
- Support the Manager in day-to-day sales activities through collection/Lead Locking/coordinating with client.
- Filing important documents and communicating relevant information.
- Research and identify new market opportunities.
- To search for new tenders on different websites for that particular region and get them locked.
- To Co-ordinate with Solution team and Development team for timely submission of Tender.
- To maintain the database of the tenders submission and also for the existing accounts/customer.
- To follow-up with existing clients for overdue invoices and PO Renewals. Monitor and schedule client meetings.
- To co-ordinate with Billing Team/Service Delivery team for payment/service related issues.
- Act as central point of coordination for regional team.
- Maintain confidentiality.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED :

- Excellent verbal and written communication skills.
- Have a strong work ethic and are eager to learn new technologies.
- Strong proficiency in Microsoft Excel and Word.
- Be strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence.

EDUCATIONAL QUALIFICATIONS :

- Any Graduate
- B.E/MBA/B.Tech - Computers or related field required

EXPERIENCE :

- Must have been working as sales coordinator or Sales support since last 1-5 years.

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