Senior Ai Data Operations Specialist

Company DescriptionIt all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500xc2xae Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone This is a techno-operational role where you will be able to hone your technical and operational prowess As an AI Data Operations Specialist you will play a significant part in evolving the foundational Data services and capabilities for our AI and Machine Learning ML solutions that transform the user experience and workflow efficiency of enterprise services You will also be deeply engaged with and providing support to our engineering team in data initiatives You will provide excellent support to the BUs with a variety of requests for customer datasets in a complex landscape and must ensure that each interaction is handled with a professional attitude and a superior level of service- it is about passion innovation and excellence in a fast-paced and dynamic organization What you will achieve Work directly with the BU and AI Product Managers and engineers to research troubleshoot and resolve data requests and issues in a timely manner Work directly with our engineering scrum teams to provide needed technical or program support Develop a detailed understanding of the NOW platform the architecture of our systems software and tools Be able to troubleshoot and root cause various types of issues and gaps Ensure that all issues cases are addressed and responded to in a timely manner in accordance with Service Level Agreements Effectively prioritize and escalate issues when appropriate driving problems to resolution as well as manage communication and expectations internally and with stakeholders Clearly and succinctly document the details around the case resolution providing outstanding customer service and high-quality technical responses Engage across corporate functions Product Management Development QA Operations Environments to partner together to solve issues improve processes and ensure we are delivering solutions to meet our customer needs Qualifications 5 years of related experience with a bachelor s degree in Engineering CS or Information Systems Self-motivated customer-focused professional with strong follow-through and clear communication Coding experience and excellent verbal and written communication skills Knowledge of AI and Machine Learning Excellent analytical problem solving and multi-tasking skills Experience leading technical teams is desirable Strong planning scheduling and organization skills Ability to absorb new technologies quickly enjoy fast paced dynamic environment Ability to deal with the stress related to escalation impact and resolution timeframes and conflicting competing priorities Not sure if you meet every qualification We still encourage you to apply We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work Equal Opportunity EmployerServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements AccommodationsWe strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune xc2xa92024 Fortune Media IP Limited All rights 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