It Technical Support Engineer
1 day ago
Job Summary The IT Technical Support Engineer is responsible for providing technical assistance and support to casino staff and systems including hardware software networking surveillance gaming systems and office IT infrastructure The role involves troubleshooting issues maintaining IT equipment and ensuring uninterrupted operation of IT systems critical to casino operations Key Responsibilities Provide first-level and second-level technical support to all casino operations including gaming surveillance hotel management systems POS and back-office equipment Troubleshoot hardware software and network-related issues for desktops laptops servers printers and network devices Maintain and support casino-specific systems such as slot management systems table game management systems CCTV servers access control systems and player tracking systems Ensure uptime and stability of network infrastructure LAN WAN Wi-Fi Firewalls Perform routine server and system maintenance including data backup and antivirus updates Install configure and upgrade operating systems applications and software patches Coordinate with vendors and service providers for hardware repair system upgrades and new installations Document technical processes create user manuals and training guides Support IT asset inventory and procurement Ensure all IT activities adhere to casino regulations and IT security policies Assist with the implementation of new technologies and system enhancements Qualifications Experience Bachelor s degree in Computer Science Information Technology or related field 2-5 years of experience in IT support or similar role experience in gaming casino industry preferred Good understanding of computer hardware Windows and Linux OS network protocols and Active Directory Experience managing POS systems hotel PMS surveillance systems or casino management software is a plus Familiarity with ITIL process framework and ticketing systems Knowledge of data security and backup solutions Skills Required Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to work under pressure in a fast-paced 24 7 environment Team player with a customer-focused approach Strong understanding of network security system configuration and user support Appy - hr atlantizcasino net in WA - 91194 02888 Job Type Full-time Pay From 25 000 00 per month Benefits Provident Fund Work Location In person
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Calangute, Goa, India Machos Entertainment Pvt Full time ₹ 2,50,000 - ₹ 3,00,000 per yearJob Summary:The IT Technical Support Engineer is responsible for providing technical assistance and support to casino staff and systems, including hardware, software, networking, surveillance, gaming systems, and office IT infrastructure. The role involves troubleshooting issues, maintaining IT equipment, and ensuring uninterrupted operation of IT systems...
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