Engineer 3, Engineering Operations

Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast Job Summary This role is responsible for managing and maintaining the Configuration Management Database within an organization s IT infrastructure Acts in compliance with industry and Company technical requirements standards policies and procedures Provides technical leadership to junior Engineers and project teams Has in-depth experience knowledge and skills in own discipline Integrates knowledge of business and functional priorities Acts as a key contributor in a complex and crucial environment Core Responsibilities This role is responsible for managing and maintaining the Configuration Management Database within an organization s IT infrastructure Key responsibilities include CMDB Management Maintain and update the CMDB ensuring data accuracy and completeness Data Integration Develop and manage data integration processes between the CMDB and other IT systems Technical Support Provide support for IT operations troubleshooting issues related to the CMDB and associated integrations Process Improvement Identify and implement process improvements to enhance CMDB management efficiency Documentation Create and maintain comprehensive documentation for CMDB processes and workflows Compliance Ensure adherence to industry standards and best practices for CMDB management Data Quality Monitor and audit CMDB activities resolve discrepancies and maintain data integrity User Support Provide training and guidance to CMDB users and consumers Change Management Review and approve changes affecting the CMDB and its data CI Management Oversee the identification verification and maintenance of Configuration Items CIs System Integration Ensure strategic integration of asset management systems with other software platforms across the business Qualifications typically include a bachelor s degree in Computer Science or related field experience in SQL administration ServiceNow and strong technical skills in data management and IT systems Technical Skills Proficiency in ITAM software and tools Understanding of IT hardware and software components Knowledge of ITIL Information Technology Infrastructure Library practices Familiarity with CMDB Configuration Management Database systems Experience with software license management Analytical Skills Data analysis and interpretation Reporting and data visualization Problem-solving abilities Employees at all levels are expected to Understand our Operating Principles make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first give them seamless digital options at every touchpoint and make them promoters of our products and services Know your stuff - be enthusiastic learners users and advocates of our game-changing technology products and services especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Respect and promote inclusion diversity Do what s right for each other our customers investors and our communities Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most That s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your realityxe2x80x94to help support you physically financially and emotionally through the big milestones and in your everyday life Please visit the on our careers site for more details Education Bachelor s DegreeWhile possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience Certifications if applicable Relevant Work Experience 5-7 YearsComcast is proud to be an equal opportunity workplace We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status genetic information or any other basis protected by applicable law