Engineer 3, Engineering Operations

1 week ago

Chennai, Tamil Nadu, India Comcast Full time ₹ 5,00,000 - ₹ 8,00,000 per year
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

An Incident Manager is expected to provide Incident, Problem and Change management support for a set of applications and Products supported by Comcast Cable Group . The applications supported include but are not limited to OSS/BSS, Middleware, Customer CARE Applications/Tools, Tech applications/Tools, Internal Enterprise human resource, legal and Data Management Systems. This includes business functions such as billing, provisioning, activation, authentication, Telco/Cable operations, Serviceablity, and Cloud based applications.
An IM will work closely with peers within the Reliablity Engineering group, as well as build excellent working relationships with partner organizations across the company. The ideal candidate has a proven track record of technical leadership, creative thinking, problem solving, mentoring, and continuous learning. He/She is expected to be a subject matter expert in multiple areas and help build a team of subject matter experts.

Job Description

Core Responsibilities:

  • Effective Incident Manager during outages who has the respect of management and Engineer fix agents.
  • Effective Bridge Management , Incident Communications and driving the incident towards Mitigation .
  • Identify opportunities for improving the Observability Gaps and work with Devops in Alert Configuration & Fine tuning , Alert Onboarding and suppress Alert noises.
  • Act as a thought-leader, technical expert and first point of reference for leading practices in reliability engineering.
  • Develops strong technical knowledge of the applications and services  
  • Partners with Engineering and Deployment peers to drive rigorous root cause investigations and action items which improve system availability and resilency
  • Collaborates with development teams to understand application changes and identify potential issues that may arise, create implementation and back-out plans, and oversee the implementation during the scheduled maintenance window.
  • Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
  • Provides input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
  • Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
  • Ability to work in a fast-paced 24x7 technical operations environment.
  • Complusory adherence to Return to Office Policy . Must be able to work
    variable schedule(s) & days  as necessary

Technical skill Specification:

  • 5-7 yrs of  hands on experience working as Incident & Problem Management
  • Familiarity with Site Reliability Engineering (SRE) principles
  • Familiarity on Python , Application Log analysis
  • Hands on Experience in configuring alerts using platforms like Grafana, Prometheus, Kibana
  • Familiarity in Technologies like IP Networking , Databases, Application architectures, Loadbalancers, API , Microservices, Web Services (SOAP XML),  Python
  • Experience working in Public cloud environment ( AWS , Azure) will be helpful
  • Exceptional written and oral communication skills, with ability to articulate complex emergent situations clearly to all levels of the organizaton.
  • Embraces challenges, displays strong creative flexibility.
  • Familiarity with ITIL and/or eTOM frameworks
  • Bachelor's degree or equivalent
  • Experience in Telco/Cable or Video industry would be an added advantage 

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.


Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

  • Engineering Operations 3

    7 days ago

    Chennai, Tamil Nadu, India Comcast Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Engineering 3

    2 weeks ago

    Chennai, Tamil Nadu, India Comcast Full time US$ 80,000 - US$ 1,20,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Engineer

    1 week ago

    Chennai, Tamil Nadu, India NR Engineering Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Company DescriptionNR Engineering provides comprehensive engineering services to our customers, specializing in CNC turning and CNC sliding headwork. We offer CNC turning up to 100mm with a chuck capacity up to 375mm, ensuring precision and high-quality results. Our goal is to deliver exceptional service and meet the diverse needs of our clients through...

  • Engineer 3

    2 weeks ago

    Chennai, Tamil Nadu, India XFINITY Full time

    Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and...

  • R&D Design Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India NKT Operations Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    R&D Engineer-I - Design (R&D Accessories)Innovate high voltage power cable accessoriesAre you a focused and future-oriented Design Engineer with experience in mechanical modelling and simulations? Do you want to be part of the worlds renewable energy transformation? NKT is expanding our R&D HVAC Accessories team, offering a unique opportunity to design and...

  • Structural Design Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Design Group Engineering Consultants Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time on-site role located in Chennai for aStructural Design Engineer with 2-3 yearsof experience.Company DescriptionDesign Group Engineering Consultants (DGEC) is a multi-disciplinary engineering consultancy operating out of multiple locations across the globe. DGEC currently operates in Oman, India, UAE, East Africa and USA....

  • Quality Engineer

    1 week ago

    Chennai, Tamil Nadu, India NAGAMAYIL ENGINEERING SERVICES Full time ₹ 25,000 - ₹ 37,000 per year

    Designation - Quality Engineer (Metal Fabrication)Qualification - BE Mechanical EngineeringExperience - 3 to 7 YearsKey Skills - NDT Level 2 certified, Knowledge in welding, Understanding of Engineering drawing & Checking, Document preparation, Etc.,Job Timings - 09:00 AM To 08:00 PM (General Shift)Salary Range to 37000 / MonthJob Location - Nageswara Rao...

  • Quality Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India NAGAMAYIL ENGINEERING SERVICES Full time ₹ 4,80,000 per year

    Designation - Quality Engineer (Heavy Metal Fabrication)Qualification - BE Mechanical EngineeringExperience - 3 to 7 YearsKey Skills - NDT Level 2, Knowledge in welding, Understanding of Engineering drawing & Checking, Document preparation, Etc.,Job Timings - 09:00 AM To 07:00 PMJob Type - Full Time - PermanentSalary Range to 40000 / MonthJob Location -...

  • Junior Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Mindview Engineering Services Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionOver the last 10 years, MindView Engineering Services has established itself as a leading engineering solution and system integrator globally. Starting with a 3-member team, MindView has expanded to a professional team of 55 and has completed over 500 medium and large-scale projects. The company has earned accolades from reputable clients...

  • Quality Engineer

    3 days ago

    Chennai, Tamil Nadu, India Arun Engineering Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are seeking a detail-oriented and motivated Quality Technician/Inspector with 2-3 years of experience in a foundry or metal casting environment. The successful candidate will be responsible for ensuring the quality of our cast parts by performing a variety of inspections and tests. This role is critical to maintaining our high standards for product...