Quality Assurance

2 weeks ago

Indore, India Airvincible Private Limited Full time

Job Description Job Summary: We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our BPO operations team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions (Voice, Chat, or Email) to ensure the highest level of customer satisfaction and adherence to process standards. Key Responsibilities: - Monitor and evaluate calls, chats, and emails to ensure process compliance and customer service quality. - Provide constructive feedback and coaching to agents to improve performance. - Conduct calibration sessions with Operations and Training teams to align quality parameters. - Prepare daily, weekly, and monthly quality reports and dashboards. - Identify trends and provide insights to improve process efficiency and customer satisfaction. - Conduct refresher sessions based on quality gaps and audit findings. - Participate in client calibration sessions and BQM (Business Quality Management) reviews. - Ensure adherence to SOPs, quality frameworks, and compliance standards. Required Skills & Qualifications: Minimum 1 Year experience as a QA in a BPO (Voice/Chat/Email Process) Excellent knowledge of QA tools, audit methods, and metrics Hands-on experience with 7 QC Tools, CSAT, and call calibration techniques Proficiency in MS Excel and report preparation Strong analytical, communication, and feedback delivery skills Graduate in any discipline (mandatory)

  • Quality Assurance

    2 weeks ago

    Indore, Madhya Pradesh, India Maltar Services Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Overview:Ensure both quality assurance and quality control across sales and marketing interactions by monitoring, evaluating, and improving processes to maintain professionalism, compliance, and customer satisfaction.Key Responsibilities:Monitor and evaluate calls/interactions for accuracy, compliance, and professionalism.Conduct quality control checks on...

  • Quality Assurance

    9 hours ago

    Indore, India HR Employment Care Full time

    Experience Required : 2 - 5 Year's Experience Related to Quality Assurance and QC. Should be FMCG Background Male Preferred Location : 8 km Inside from Ralamandal Square, AB Road, Indore. **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift COVID-19 considerations: Not Ability to commute/relocate: - Indore, Madhya Pradesh:...

  • Quality Assurance

    2 weeks ago

    Indore, India Makin Laboratories Pvt.Ltd. Full time

    Job Responsibilities: - To work in API check daily all documents like BMR, BPR, ECR, weighing calibration records. - Work with proper WHO GMP Guidelines. - To make COAs (Certificate of Analysis) for batch release - Implement documentation system to develop, maintain, distribute and control all Quality Control, Quality Assurance, Production, Maintenance and...

  • Quality Assurance

    1 week ago

    Indore, India DSAND ANIMAL NUTRITION PVT LTD Full time

    Quality Assurance officer with 1-2 year experience (male & female) booking of sample, preparation of CDA, preparation of general test protocols, worksheet etc. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to Friday - Morning shift Supplemental...

  • Quality Assurance

    1 week ago

    Indore, India DSAND ANIMAL NUTRITION PVT LTD Full time

    Quality Assurance officer with 1-2 year experience (male & female) Booking of sample, preparation of CDA, preparation of general test protocols, worksheet etc. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to Friday - Morning shift Supplemental...

  • Software Quality Assurance Intern

    2 weeks ago

    Indore, Madhya Pradesh, India Creative AI Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    This is a full-time on-site role for a Software Quality Assurance Intern, located in Indore. The intern will be responsible for executing test cases, identifying software quality issues, and ensuring the software meets quality standards. Daily tasks will include analyzing project documents, designing test cases, and reporting bugs and issues to the...

  • Quality Assurance Manager

    10 hours ago

    Indore, Madhya Pradesh, India Sredhya Enterprises Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Responsibilities:* Lead quality assurance processes from planning to execution* Ensure Techpack is followed.* Remove quality bottlenecks.* Ensure buyer standards and requirements are met.

  • Quality Assurance Engineer

    2 weeks ago

    Indore, Madhya Pradesh, India Cap and Seal (Indore) Pvt Ltd Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionCap and Seal (Indore) Pvt Ltd is a leading manufacturer, supplier, and exporter of aluminum caps widely used in the bottling plants associated with beverages, liquor, pharmaceuticals, wine, and olive oil industries. We hold ISO 9001:2015 certification for quality and have been recognized as a "One Star Export House" by the Office of the...

  • Quality Assurance Manager

    4 weeks ago

    Indore, India INFOCRATS Full time

    About the RoleWe are looking for an experienced QA Manager to lead our Quality Assurance team. The ideal candidate will excel in manual and automation testing for web and mobile applications, mentor QA teams, implement effective strategies, and ensure high-quality software delivery.The QA Manager will be responsible for overseeing the Quality Assurance...

  • Quality Assurance Manager

    4 weeks ago

    Indore, India INFOCRATS Full time

    About the RoleWe are looking for an experienced QA Manager to lead our Quality Assurance team. The ideal candidate will excel in manual and automation testing for web and mobile applications, mentor QA teams, implement effective strategies, and ensure high-quality software delivery.The QA Manager will be responsible for overseeing the Quality Assurance...