Quality Analyst

4 days ago


Chennai, India TLC DigiTech Pvt. Ltd. Full time

Designation : Quality Analyst Cum Training Location : Jasola District Centre, Delhi Company Website : www.tlcgroup.com Key Responsibilities: - Design, develop and conduct product, process, and sales training. - Create a continuous learning plan to train sales teams on power talking lines, managing scripts and brand messaging. - Conduct soft skills training with a focus on English Grammar and spoken English. - Prepare monthly training calendars. - Work closely with the teams to identify process gaps and run focused training sessions to upskill the teams. - Create a plan for regular certification and customized refresher training modules as per requirement across teams and offices. - Hands on knowledge of new training methodologies / techniques. - Work closely with the cross function teams. Required Skill Set: - 3 – 4 years of experience in the call center industry with hands on Sales & Soft Skills training experience. - Excellent communication and presentation skills in English. - Smart, presentable, and extremely confident. - Strong analytical skills and ability to plan, develop and implement new training strategies.


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