Senior Salesforce Analyst

17 hours ago

Gurgaon, Haryana, India Cvent Full time
Job Description

At Cvent, we value the diverse perspectives that each individual brings

Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections

In This Role, You Will:

Technology Implementation and Project Management:

Collecting and documenting requirements, planning, risk management, Sandbox implementation and rigorous UAT testing, sign-off and production deployment

Solution Architecting:

Convert business requirements into technology design/ solutions

Provide RCAs, What-If simulations and Impact Analysis on need basis

Implementation of large system integrations, Merger and Acquisitions in SF and new business systems in multiple locations

Ensure that the whole team meets statutory, regulatory and compliance requirements

Additional Responsibilities:

Provide regular status reporting, identify, track and mitigate key risks, issues and dependencies including escalations and liaising with the required stakeholders

Ensure appropriate program communications are in place to address and engage all stakeholder groups

Ensure that a culture of improvement is in place to identify key complaint drivers and that we champion remedial work - working in collaboration with other departments to strengthen process, systems and control that will mitigate issues

Implement and maintain performance improvement project as agreed by the goals of the department

Front ending Business continuity planning for the local site

Support the local implementation of the Global strategy for Service Readiness and delivering suitable go to market and commercial models

Heres What You Need:

Bachelor's degree in engineering or business discipline, or equivalent experience

Strong know-how of SFDC overarching solution including SF Metadata and Salesforce Flow, Lightning Components, SF Service Reporting, Dashboard and Data Migration

Salesforce Admin Certification, preferred SF BA, PD1, FinancialForce PSA, CPQ, Gainsight, Snowflake, Sigma

Strong skills in complex process analysis, project management, problem solving and business process design with a focus on process efficiency

Experienced and well-versed in change management methodologies, System Development Life Cycle, System administration, Call-Center specific technologies, messaging systems and emerging technologies

Strong experience and knowledge of agile project, support and constantly evolving the intake process and willingness to quickly understand and embrace new processes and technologies

Track record of working cross-functionally to deliver large scale multi-million-dollar change and continuous improvement initiatives with a focus on user/customer experience

Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease

Excellent Interpersonal and analytical skills

Ability to influence decision making processes and negotiate win-win situations

At ease with introducing processes and drive change in an unstructured environment

Open for global work timings

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