Technical Customer Support Lead

4 weeks ago

Chennai, India Canvendor Full time

Job Title : Technical Customer Support Lead Years of Experience: 5+ Years Location : Chennai Work Mode: Hybrid working arrangement Domain: Automotive, Mobility and Vehicle insights Skills Required: Saas Based product based, Data Analysis, SQL, Advanced Excel, JQL, Invoicing, Internal and External documentation, Customer support management experience, SLA, Excellent communication. Responsibilities: • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements • Detail-oriented with a commitment to accuracy, quality, and data security • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours • Intermediate understanding of technical systems, APIs, and SQL • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles If interested kindly do share your updated CV with this mail ID ramas@canvendor.com

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