Technical customer support lead

4 weeks ago

Chennai, India Canvendor Full time

#Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |Location: ChennaiExperience: 5+ YearsNotice period: Immediate to 1 WeekSkills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA#Key_Requirements:• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements• Detail-oriented with a commitment to accuracy, quality, and data security• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours• Intermediate understanding of technical systems, APIs, and SQL• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus• Familiarity with customer invoicing, billing, or finance operations in a Saa S or B2 B environment is preferred• 5 to 7 years of experience in Saa S technical support, customer operations, or similar project focused rolesIf interested kindly share your updated CV to reach out to me in Whats App for more details:

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    Chennai, India Canvendor Full time

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