Technical Account Manager

Job Description About Astra: Astra is a cybersecurity SaaS company that makes pentests simple with its AI-led Offensive Pentest Platform. Our continuous vulnerability scanner emulates hacker behavior with over 15,000 security tests, enabling CTOs and CISOs to achieve continuous security at scale, remediate vulnerabilities faster, and seamlessly embed security into DevOps pipelines. In 2024 alone, Astra uncovered 2.5M+ vulnerabilities, saving customers more than $110M in potential losses. Trusted by 1000+ companies in 70+ countries including Loom, MamaEarth, Dream11, OLX Autos, and Canara Robeco Astra has been recognized globally by President Franois Hollande (La French Tech) and Prime Minister Narendra Modi (Global Cyber Security Conference). Role Overview: We are looking for a Technical Account Manager (TAM) to serve as the trusted advisor for Astra's enterprise customers. This role blends cybersecurity expertise with customer success, ensuring customers maximize the value of Astra's pentest platform. You will own the technical relationship with customers, guiding them through onboarding, integrations, API debugging, adoption, and renewals while also contributing to Astra's internal knowledge base and training efforts. Location - Hybrid from Bangalore Key Responsibilities: - Serve as the primary technical point of contact for a portfolio of enterprise accounts. - Lead onboarding and deployment, integrating Astra with customer APIs, CI/CD pipelines, and cloud assets. - Debug API integrations and webhooks resolve authentication issues, payload mismatches, and connectivity problems. - Troubleshoot technical challenges, validate vulnerabilities, and provide clear remediation guidance. - Drive adoption of Astra's full security suite: Pentest, Automated Scanner, API & Cloud coverage, and SAST. - Conduct QBRs/EBRs to showcase vulnerability trends, compliance posture, and business value to CTOs and CISOs. - Train customer teams on Astra's platform and create success playbooks for adoption. - Contribute to Astra's Customer Success team L&D by sharing technical insights, and mentoring colleagues on product workflows and common integrations. - Act as the voice of the customer internally, collaborating with Product, Security, and Engineering to influence roadmap priorities. - Identify opportunities for expansion and renewal by demonstrating ROI and continuous value delivery. What's in it for you: - 36 years in Technical Account Management, Solutions Engineering, or Customer Success within SaaS or cybersecurity. - Strong understanding of application security, APIs, and cloud environments (AWS, GCP, Azure). - Proven ability to diagnose and debug API issues (auth failures, webhook errors, integration breakdowns). - Familiarity with VAPT methodologies, OWASP Top 10, CVSS scoring, and compliance frameworks (SOC2, ISO 27001, GDPR, HIPAA). - Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab, Bitbucket). - Skilled at translating vulnerability reports into executive-level risk narratives. - Proficiency with CRMs (HubSpot/Salesforce), ticketing (Zendesk, Jira), and reporting dashboards. - Bonus: scripting knowledge (Python, Shell) for automation/debugging. - Excellent communication, problem-solving, and stakeholder management skills. Why Join Astra - Be the trusted partner to CTOs/CISOs at some of the world's most innovative companies. - Ownership from Day 1 high trust, high impact, no micromanagement. - Competitive compensation + health insurance for you and your spouse. - Work with a global customer base and a category-defining cybersecurity product. - Fast-growing team with startup energy and global scale. - Unique team workcations (Chikmagalur, Jim Corbett, Wayanad). If you enjoy solving technical challenges, building long-term customer partnerships, and want to be at the forefront of continuous security, we'd love to meet you.