Technical Account Manager

13 hours ago


India XL Digital Innovation Pte Ltd Full time

Job Description An International Technical Account Manager (TAM) is a hybrid technical and relationship-focused role responsible for serving as a strategic technical advisor to international clients, ensuring they maximize value from the company's products and services. Key responsibilities includeproviding in-depth technical support, managing complex client issues, troubleshooting, and collaborating with both internal teams and international customers to drive satisfaction, retention, and sales growth across different regions Responsibilities - Serve as the primary technical contact for key accounts, addressing technical concerns with a proactive approach. - Provide expert advice on product usage and best practices to maximize value for customers. - Collaborate with internal teams to ensure timely resolution of technical issues. - Conduct regular reviews with customers to align on goals and identify opportunities for improvement. - Develop and maintain strong customer relationships, ensuring a positive customer experience. - Create and deliver customer-specific technical training sessions. - Manage and document customer interactions, providing detailed reports to inform product development Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - 3+ years of experience in a customer-facing technical role. - Proven ability to manage and resolve complex technical issues. - Strong communication and interpersonal skills. - Experience with enterprise-level software solutions. - Ability to work independently and as part of a team. - Demonstrated problem-solving capabilities Skills - Technical support - Troubleshooting - Customer relationship management - Project management - Technical documentation - Training delivery - Software solutions



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