Soft Services Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves Job title Executive-Workplace Soft Services Reporting to Asst Manager-Workplace Soft Services As an Executive-Workplace Soft Services you will play a vital role in delivering exceptional Occupant Experience within the Campus through the hands-on execution of soft services operations This position is focused on the practical implementation and day-to-day delivery of various workplace services that contribute to a productive and comfortable environment for all occupants This role requires strong attention to detail excellent interpersonal skills and the ability to work effectively both independently and as part of a team You will be expected to maintain high standards of service delivery and contribute to JLL s reputation for operational excellence Key stakeholders Operations Manager Asst Manager-Workplace Services SAP GRF Leads JLL support functions like Finance Procurement HR etc What your day-to-day will look like The key aspect of this role is engagement interfacing not only with GRF but also other service partners along with the lines of business and occupants as the ultimate service recipients Client Stakeholder Management Deliver excellent customer service to meet on-site clients expectations Accountable for service delivery to meet contractual obligations of Jones Lang LaSalle Build and develop effective relationships with key stakeholders or client and be comfortable working across all levels Lead by example and groom the team in achieving maximum client satisfaction level Evaluate service response time and analyse occupants service request trends and suggestions Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user Procurement Vendor Management Manage multiple vendors to deliver services on time Health Safety Management This role has the responsibility and duty of care to work safely taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines policies and rules Site Operations Management Must be a team player and a leader in his own sphere and work with other members of the team to meet all key performance indicators as set out in the management contract Plan Schedule and implement 52 Preventive Maintenance Schedules Ensure to have strict compliance with local and national statutory rules regulations and ensure that all the relevant statutory returns pertaining to all the areas of Campus Operations are submitted to the concerned statutory authorities To manage the Operation maintenance Vendors and AMC vendors related to Soft services To ensure all related records are updated and maintained regularly To adhere and maintain all SLA and KPI as agreed Active participation for taking up the new facilities To be part of all audits as per client requirements and to close out on the action points as agreed Manage action requests and escalations if any by clients for any engineering related issues Should have the required skill for Contractor Vendor Management as part of the competency Actively encourage an environment that supports teamwork co-operation performance excellence across the facilities Should have an eye for detail and the ability to effectively coordinate with the end user other departments and vendor partners Monitor and inspects the work of the team for conformance to the prescribed standards of cleanliness Maintain clear and efficient communication and coordination with all the departments Schedules periodic major cleaning projects including carpet upholstery chair shampooing cleaning of windows drains canopy etc Schedules deep cleaning of all meeting rooms and workstation on periodic basis including Handling escalating and updating all user complaints concerns in an efficient and timely manner Investigate concerns regarding housekeeping service or equipment and take corrective action Ensure all meeting room functions events VIP customer visits are properly set according to the requests instruction received Provide with all sorts of reports data after validation as required Maintain high quality of housekeeping standards external public area Co-ordinate with vendors eg Pest control faxc3xa7ade Landscaping for services Prepares store requisition purchase other supplies and equipment also monitor par stock on all housekeeping supplies and chemicals Attends periodic meetings to discuss issues complaints to make recommendations for service improvement and efficient operations Oversee landscape maintenance and contractor coordination Implement sustainable landscaping practices Manage irrigation and water conservation efforts Risk Management - Support risk management program which identifies major risks including occupational health and safety fire safety and essential services and environmental Manage and review incident and problem reporting Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Reporting Responsible for weekly monthly reports covering the maintenance contracts consumable consumptions etc Ensure that all reports and other relevant data is regularly updates Location On-site Bengaluru KAScheduled Weekly Hours 0If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL