Sales Associate Manager

4 weeks ago

Hyderabad Noida, India Tech Mahindra Limited Full time

Job Description

Job Title Sales Associate Manager

Location Hyderabad & Noida

Experience Min Experience 10 years

Skills Sales coaching or management role, preferably within a contact center environment; Upsell and cross-sell strategies in a customer care context; Campaign management and incentive program development; Proficient in CRM software and sales performance management tools

Key Responsibilities:

- Upsell and Cross-Sell Strategy:
- Analyze customer interactions to identify potential upsell and cross-sell opportunities.
- Develop and implement strategies to enhance sales performance within the inbound care team.
- Sales Campaign Management:
- Design, launch, and manage targeted sales campaigns to drive revenue growth.
- Monitor campaign effectiveness and provide recommendations for improvement.
- Incentive Program Development:
- Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
- Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
- Performance Governance:
- Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
- Provide regular reports on sales performance, identifying trends and areas for improvement.
- Training and Development:
- Conduct regular training sessions and workshops to enhance the sales skills of team members.
- Provide ongoing coaching and feedback to support individual and team performance.
- Collaboration and Communication:
- Work closely with management to align sales strategies with overall business objectives.
- Foster a collaborative environment that encourages knowledge sharing and best practices among team members.
- Qualifications:
- Proven experience in a sales coaching or management role, preferably within a contact center environment.
- Strong understanding of upsell and cross-sell strategies in a customer care context.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
- Analytical mindset with the ability to interpret data and make data-driven decisions.

Experience in campaign management and incentive program development.

Proficient in CRM software and sales performance management tools.

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