Sales Associate Manager

4 weeks ago

Noida, India Tech Mahindra Limited Full time

Job Description

Job Title:

Sales Associate Manager

Location:Hyderabad & Noida

Experience: Minimum 10 years

Skills:

Sales coaching or management within a contact center environment.

Expertise in upsell and cross-sell strategies in customer care contexts.

Campaign management and incentive program development.

Proficiency in CRM software and sales performance management tools.

Job Description:

Key Responsibilities:

1.Upsell and Cross-Sell Strategy:

- Analyze customer interactions to uncover upsell and cross-sell opportunities.
- Develop and implement sales strategies to boost performance within inbound care teams.

2.Sales Campaign Management

- Design, launch, and oversee targeted sales campaigns to drive revenue.
- Track campaign success and provide actionable recommendations for optimization.

3. Incentive Program Development:

- Create and manage incentive programs to encourage team members to exceed targets.
- Evaluate program effectiveness regularly and implement necessary adjustments.

4. Performance Governance:

- Monitor sales performance metrics to ensure alignment with company standards.
- Generate detailed performance reports, identifying trends and areas needing improvement.

5.Training and Development:

- Conduct regular training and workshops to enhance team sales skills.
- Offer ongoing coaching and constructive feedback to improve individual and team outcomes.

6.Collaboration and Communication:

Partner with management to align sales initiatives with business objectives.

Cultivate a collaborative atmosphere to promote knowledge sharing and best practices.

Qualifications:

- Proven track record in sales coaching or management roles, ideally in contact center settings.
- Strong grasp of upsell and cross-sell strategies tailored to customer care environments.
- Excellent communication and motivational skills.
- Analytical approach to interpreting data and making informed decisions.
- Experience in sales campaign management and creating incentive programs.
- Proficient in CRM software and sales performance tools.
- Compensation:

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